Customer Service Billing Specialist

Rokeshia Johnson

*** ****** ******, **********, ** 27217 336-***-**** *****************@**.***

Summary of Qualifications

Highly qualified and results-driven professional, demonstrating solid interpersonal, communication, and problem-solving skills. Adapt at providing exemplary customer service, mentoring other employees, and achieving goals and objectives. Energetic and goal-oriented with an impressive performance record and well-rounded background in optimizing internal performance. Seeking a position which will utilize all skills, abilities, and areas of expertise as follows:

Customer Service

Team Collaboration

Relationship Building

Problem Solver

Analytical Skills

Written/Verbal Skills

Leadership

Self-motivate

Train/Mentor

Positive Attitude

Socially Diverse

Work Independently

Technical Proficiency

Adobe: AdobeReaderXL, Adobe Audition; Microsoft Office: Access, Excel, Word, Outlook, Power Point; Google Applications: Google Chrome, Google Docs

Experience

SENIOR BILLING SPECIALIST QUEST DIAGNOSTICS 11/2021 - PRESENT

Place outbound calls to clients to obtain missing patient and client information to resolve billing issues.

Educate clients on all aspects of billing insurance protocols.

Receive inbound calls, politely assisting patients and clients while maintaining compliance and HIPAA regulations at all times.

Resubmit claims after editing or denial to achieve financial targets and reduce outstanding debt.

Maintain strong knowledge of basic medical terminology to better understand services and procedures.

Post payments to accounts and maintain records.

Liaison between patients, insurance companies and billing office.

Ensure superior customer service by addressing concerns and demonstrating empathy.

Complete special projects as needed.

ACCOUNT EXECUTIVE PRA GROUP 06/2018 – 11/2021

Responsible for acquiring reparations for debts owed to a company.

Place outgoing calls, email, or mail customers to remind them of contracts, payments, and amount owed using in-house software.

Received and posted payments to overdue accounts and collected a debt.

Prepare delinquent account reports for management on status of delinquent accounts.

Exceeded monthly goals of closing delinquent accounts. 2

ACCOUNT REPRESENTATIVE XEROX 07/2009 – 04/2013

Addressed customer queries and complaints of assigned clients.

Upsell and cross-sell products and services for new and existing customers.

Contact prospective clients through cold-calling, email, etc. to meet sales targets.

Follow up with following after sales closing to ensure client satisfaction.

Collaborate with account managers and submitting reports to upper management. CERTIFIED NURSE ASSISTANT EDGEWOOD NURSING 05/2006 – 07/2009

Follow individualized care plan for 80+ residents by working closely with nursing staff.

Provide safe bedside care and support to residents.

Assist patients with daily activities including moving, walking, eating, personal hygiene, etc.

Administered prescribed medications to residents according to personal healthcare plans.

Establish a special connection with residents and families through empathy and relationship building techniques.

Education

DIPLOMA MAY 2008 MENIFEE HIGH SCHOOL

References upon request

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