Heather Wolfe

My mission is to obtain an entry level position using a diverse background of customer service experience in results-driven, fast-paced environments. Wichita, KS 67213

adw4lp@r.postjobfree.com

316-***-****

1. 20+ years' experience in diverse Customer Service positions.

• Background in result driven, fast-paced, and high-volume environments.

• I feel I have great communication skills. I am dependable, adaptable, and detail oriented.

• I’m a motivated fast learner, and I work well within a team or individually. Authorized to work in the US for any employer

Work Experience

Delivery Driver

Instacart Shoppers and Doordash - Wichita, KS

March 2020 to Present

As a delivery driver for both Instacart and/or Door dash, I am responsible for making accurate purchases, pick ups, and deliveries in a fast paced work environment. CSR - Customer Service Representative

Faneuil - Wichita, KS

March 2020 to March 2020

I was scheduled to start training Monday, March 23 for the enterprise project. March 25 was the shelter in place order and we were sent Home with the impression that whenever another project opened up, that Faneuil would reach out to me

Caregiver/Personal Assistant

Home Instead Senior Care - Wichita, KS

November 2019 to January 2020

As an in-home caregiver, I was responsible for various duties including companionship, personal care, transportation to run errands. I would say my most important aspect of this was to observe and actively listen to the client to understand their needs and wants. Telephone Interviewer

NORC at the University of Chicago - Wichita, KS

July 2018 to March 2019

My position involves inbound and outbound calls. I am responsible for maintaining knowledge of current surveys, and to assist respondents with questions and concerns in a friendly, efficient manner. Caregiver

Barbara Brassfield - Wichita, KS

January 2012 to July 2017

In January of 2013, I became my Mothers live-in private, Caregiver. I performed housekeeping duties, such as cooking, cleaning, general home maintenance, and personal hygiene assistance. I transported my mom(client) to doctors appointments, grocery stores, bank and other important errands.

• Monitored vital signs

• Monitored client nutritional requirements

Merchandiser/Customer Service Associate

Dillons Kroger - Wichita, KS

August 2014 to February 2015

I greeted customers and assisted them with totaling purchases. I received and processed cash and credit transactions. I also maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Retail Sales Associate

Goodwill Industries - Maize, KS

February 2012 to July 2012

I greeted customers entering the store, and ascertained their wants or needs. I changed and rotated window displays, interior display areas, and signage to reflect changes in inventory or promotions Sales Associate

Lowes Home Improvent - Wichita, KS

February 2011 to January 2012

I greeted customers entering the store and helped them find whatever it was they were looking for. I would walk the customer to the particular area, and continue assisting with any questions or concerns. I maintained knowledge of current sales and promotions, and store policies. Bar Manager

Friends Night Club - Wichita, KS

June 2008 to January 2011

In this environment, I did it all. I made and served drinks. I processed customers payments. I cleaned and restocked the bar and lounge area. I closed down the establishment, counted down the cash drawer, put the money in the safe, set alarm and exited the building. I also greeted customers, made sure they were enjoying their night.

Education

High School Diploma

Wichita West High School - Wichita, KS

Commercial Driver's License (CDL)

Class A

Expires: June 2022

State: KS

Skills

• Care Giver

• Delivery Driver Experience

• Personal Assistant Experience

• Driving

• Merchandising

• Senior Care

• Cold Calling

• Home Care

• Data Entry

• Food Preparation

• Cleaning Experience

• Meal Preparation

• Customer Service

• Communication Skills

• Social listening (10+ years)

• Office Management

• Load & Unload

• Typing

• Shipping & Receiving

• Warehouse Experience

• Box Truck

Certifications and Licenses

Driver's License K01-78-0260

September 2016 to March 2022

I have a clean driving record. No tickets no accidents and no DUI CPR Certification

First Aid Certification

First Aid Certification

Assessments

Sales: Influence & Negotiation — Highly Proficient January 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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