Customer Service Funeral Director
Resume:
Patricia L. Joyner
**** ******** ****, ********* *. Forestville, Maryland 20747
301-***-**** * *********@*****.***
Experienced retail expert possessing strong customer service skills and a proven ability to re-energize business operations and increase sales. Possesses multifaceted experience in the retail and event industries with the ability to adapt and learn quickly.
EMPLOYMENT HISTORY
Gift Shop Manager
USDA Employee Services & Recreation Association - Washington, DC
November 2014 – Present
Responsible for overseeing the daily operations of the ESRA Gift Shop and ecommerce website, which provides quality merchandise to USDA Employees around the world.
Merchandising & Retail
Assists with ordering merchandise and tickets to restock the ESRA Gift Shop according to inventory and demand.
Assist with selecting and designing new merchandise after conducting extensive research on best products for the lowest price.
Assist with pricing new merchandise based on cost of sale percentages and profitability.
Receive all merchandise orders and checks for accuracy of order with packing slips.
Oversees the Gift Shop’s business card program by helping customers order custom business cards, signature stamps and other personal items as requested.
Processes all online orders, including packing and shipping through various methods, as well as handling all customer issues or order discrepancies.
Updates the ecommerce website to include new items, proper inventories, sale prices and other changes as necessary.
Maintains accurate merchandise prices at all items throughout the store, either through signs or tags, as well as on the ecommerce site.
Conducts quarterly inventory counts and maintain inventory control in the stockroom.
Assist USDA offices with special bulk product orders and unique USDA logo items.
Responsible for all daily opening and closing procedures, including proper cash handling of the register and credit card transactions.
Maintains the Gift Shops’ organization and cleanliness by restocking merchandise, dusting, vacuuming and empty trash regularly, as well as making sure all shelves and counter tops are clear of clutter.
Merchandise Vendor Program
Manages the ESRA Merchandise Vendor Program of over 30 small businesses providing unique goods and services to employees throughout the year.
Responsible for generating new vendors for the program, successfully adding over 20 qualified individuals to the program and increasing revenue.
Manages the busy vendor schedule at three different USDA locations, as well as pop-up Vendor events and bazaars.
Provides all security and logistical needs for vendors, including obtaining ID badges, escorting vendors, and providing loading dock assistance.
Oversees invoicing and payments for all Vendor activities.
Assists in the creation of Vendor Agreements including all updates to new USDA policies, and ensures all Vendors are in compliance with the rules.
Event Management
Assists with coordinating and facilitating various events throughout the year for USDA employees, including Vendor Bazaars, Vendor Benefit Fairs, Retirement Seminars and Holiday Parties.
Assists with the distribution of market materials such as flyers, Newsletters and posters for events.
Provides exceptional customer service and instructions to all event attendees upon entrance.
Store Manager
General Services Administration – Washington, DC
May 2001 - December 2013
Ordered supplies and conducted monthly inventory of merchandise.
Maintained on-site monthly vendor schedule at various GSA’s locations for the benefit of employees.
Maintained daily delivery schedules and billing systems to include invoices and accounts receivable.
Provided financial reports to GSEA President and Accountant on a quarterly basis.
Provided outstanding and friendly customer service on a daily basis.
Customer Service Coordinator
Andrews Air Force Base Commissary – Camp Springs, MD
October 2000 – April 2001
Team member of the Customer Service Program.
Responsible for keeping store stocked with inventory.
Provided advice and service to customer complaints and concerns.
Tracked resolution process of customer concerns.
Licensed Family Day Care Provider
Pat’s Daycare – District Heights, MD
April 1990 –April 2000
Provided safe and reliable childcare for infants, toddlers, and before and after school programs.
Developed creative reporting techniques for the food program, Department of Social Services of Prince George’s County, Maryland.
Organized and lead activities for toddlers in playroom operation.
Assisted before and after school children with homework and school project assignments.
Organized field trips for children to encourage a fun learning environment.
Established and maintained working relationship with parents and other family members.
Assistant Manager - Licensed Funeral Director and Embalmer
W.W. Chambers Funeral Home – Washington, DC
February 1985 – June 1987
Johnson & Jenkins Funeral Home - Washington, DC
October 1981 – February 1985
Handled various day-to-day tasks of a funeral home to include coordinating all funeral arrangements and conducting consultations with families.
Responsible for removing the deceased from location of expiration.
Responsible for embalming, dressing, restoration, cosmetics, and casketing of the remains.
EDUCATION
Associate Degree in Mortuary Sciences, May 1982
University of the District of Columbia Washington, DC
CERTIFICATIONS
DC Licensed Funeral Director & Embalmer
National Board – Funeral Service Examination
PROFESSIONAL SKILLS
Customer Service
Retail Management
Inventory Management
Cash Handling
Point of Sale Software (Square & Gift Logic)
Microsoft Outlook
WordPress Websites
REFERENCES
Teresa Mayo
********@*****.***
Previous supervisor for over 8 years at ESRA.
Additional references available upon request
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