Support Specialist Service
Resume:
ANN M
KOLL
********@*****.***
San Diego, California 92117
Attentive social service specialist with background providing professional observation, assessment and individualized services. Seasoned at teaching skills to boost quality of life and promote positive interactions. Focused on delivering and propelling seamless care through consultation with caregivers. Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
PROFESSIONAL SUMMARY
San Diego Unified School District - Volunteer
San Diego, CA • 02/2007 - 12/2022
National Alliance On Mental Illinois - Volunteer
San Diego, CA • 04/2012 - 03/2020
Recovery Innovations International - Peer Support Specialist San Diego, CA • 03/2012 - 09/2015
WORK HISTORY
• Assisted with special events or programs.
Maintained clean, neat and operational facilities to serve program needs.
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Used strong interpersonal communication skills to convey information to others.
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Supported engaging, fun and smooth-running events by helping with organization and planning.
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Greeted visitors and answered questions about program, requirements and opportunities.
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Volunteered with groups and organizations to help make measurable differences for program recipients.
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• Assisted with special events or programs.
Maintained clean, neat and operational facilities to serve program needs.
•
Used strong interpersonal communication skills to convey information to others.
•
Supported engaging, fun and smooth-running events by helping with organization and planning.
•
Volunteered with groups and organizations to help make measurable differences for program recipients.
•
Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
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Increased awareness of and supported participation in self-help and advocacy organizations.
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Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
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Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
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SKILLS
• Group Tutoring
• Community Outreach Programs
• Vocational Education
• Project Oversight
• Family Support
• Group Sessions
• Data Evaluation
• Group Instruction
• Compassionate Care
San Diego Mesa College
San Diego, CA • 06/2001
Associate of Arts: American Sign
Language (ASL)
San Diego Mesa College
San Diego, CA • 06/2000
Associate of Arts: Psychology
San Diego Mesa College
San Diego, CA • 06/2000
Associate of Science: Speech
Communication And Rhetoric
San Diego Mesa College
San Diego, CA • 06/1999
Associate of Arts: Liberal Arts And
General Studies
San Diego Mesa College
San Diego, CA • 06/1999
Associate of Arts: Selective Studies
EDUCATION
CERTIFICATIONS
Peer Support Specialist
Certification Training - 2014
•
Domestic Violence Certification
Training - 2001
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ASL Interpreting Certification
Training - 2001
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NAMI Basics Certification Training
- 2019
•
San Diego State University - Educational Assistant San Diego, CA • 01/2008 - 03/2011
Community Solutions, Inc. - Voluntary Worker
San Diego, CA • 03/2001 - 04/2001
Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
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Communicated with individuals' family members, offering information and insight into support services available at community level.
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• Provided support to help students with special needs learn and grow. Supported student learning objectives through personalized and small group assistance.
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Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
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Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
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Interviewed clients and family members to obtain key information for case planning and management.
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Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
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Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
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Attended over 60 hours of meetings, conferences and training courses to advance professional knowledge of social work.
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Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.
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American Sign Language
Native or Bilingual
LANGUAGES
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