Customer Service Shift Leader

CHRISTINA BERNADETTE PIZANA

**** * ****** ***, *****, California, 93662, US • 559-***-**** • ****************@*****.*** Housekeeper with 4 years of experience cleaning rooms. Reliable and dedicated, with the ability to stand for long periods of time and effortlessly lift 40 pounds. Weekly availability of 40 hours+ weekly

Shift Leader for Tacobell organization with more than 4 years of experience. Dedicated to providing the highest level of customer service and creating a warm and welcoming environment. Shift Leader with 4 years of experience in a Restaurant industry. Dedicated and adaptable leader with experience in leading and developing others through mentoring and training. Fully Vaccinated ( COVID 19 )

Customer service

Customer satisfaction

Excellent communication

Quick learner

Housekeeping

Focused and detail-oriented

Positive and friendly

Natural leader

Cash Handling

Detail-oriented

2015 GED - Selma High School - Selma, CA

1/13 to 1/17 Private Housekeeper - Orfilias Janitorial Service - Fresno, CA Cleaned elevators, glass, and planters in public areas such as the lobby, pool, and public restrooms. Created and maintained clean and comfortable environments in apartment, offices, buildings by vacuuming, cleaning windows, and dusting.

Engaged with guests on room requirements and amenities to promote overall satisfaction. Used a wheeled cart to transport linens, towels, toiletries, and cleaning supplies for maximum efficiency. Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition. Accepted responsibility for all building keys, master keys, and access cards that had been assigned to me. Moved beds, sofas, and heavy furniture out of the way to clean baseboards and dust out hard-to-reach areas. Disposed of trash and recyclables every day to avoid waste buildup. Provided deep cleaning services to clients who needed extra help with hard to reach areas. 11/18 to 8/21 Shift Leader - Taco Bell - Fowler, CA Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction. Checked incoming materials for quality and compliance with established product specifications on a regular basis. I'm in charge of setting up and adjusting equipment. Assigned daily tasks to employees and kept track of their progress. Deal with customer complaints about food service.

Completed logs and reports to keep track of detailed information, such as production, spoilage, and departmental maintenance requirements.

Maintained a safe working and guest environment to reduce the risk of injury and accidents. Was in charge of overseeing front-of-house personnel to ensure adequate staffing and reduce overtime. Interact with employees and customers to foster a positive environment and resolve issues quickly and effectively. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

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