20+ years Customer service and sales
Resume:
Lucy Marchionni
Port Charlotte FL 33952
**********@*****.***
OBJECTIVE: Seeking a position where I can use my strengths, skills, and ability to work well with people, which will allow me to grow personally and professionally. I am self-motivated and able to work both independently and as a team member.
WORK EXPERIENCE:
CHARTER COMMUNICATIONS – SPECTRUM
January 7, 2019 to Present, Altamonte Springs FL – Sales Specialist
* Sales Specialist: Taking care of all walk-in customers for sales in cable TV, Internet, Home Phone, and Mobile Phones. Handle billing questions, use retention offers to save customers, do equipment exchanges. Knowledgeable in CRM, Gateway, Zendesk databases.
November 2015 to January 6 2019, Maitland FL - Customer Care
* Customer Care Professional: Customer inbound calls for sales, and troubleshooting on cable TV, Internet, Phone, billing issues, retention, also IP support for internet and phone service. Up selling customers for faster speed on HSI, phone and/or TV services.
CENTURY LINK
October 2014 to October 2015 - Apopka FL - Small Business Sales and Care
* Small Business Account Specialist: Small Business customer inbound sales calls for Internet, Phone, and billing issues. Selling 3rd party products, DirecTV and Verizon Wireless.
COMCAST CABLE
April 2013 to August 2014 - Port Charlotte, FL - Customer Service Center Lobby
* Sales Consultant: Customer walk in sales for TV, Internet, Phone, Home Security, explain usage of all equipment for hookup and connections. Take payments, explain bills, solve billing issues, retention, process adjustments, process overnight drop payments, collect and process overnight equipment drop.
August 2006 to April 2013 - Fort Myers, FL - Call Center
* Customer Account Executive 3: Customer inbound sales calls for TV, Internet, Phone, billing issues, retention, troubleshooting for cable TV and IP support for internet and phone service.
SONY ELECTRONICS
July 2005 to August 2006 – Fort Myers FL – Call Center
* Call Quality Representative: Listen to inbound calls of audio/video representatives, from local call center and outsource representatives. Give constructive feedback, maintain daily logs of the calls, prepare monthly presentation regarding percentage of products sent to repair versus troubleshooting resolution.
May 2002 to July 2005 - Fort Myers FL - Call Center
* Supervisor, Audio/Video: Give support and mentor team of 15-20 representatives. Handle customer escalation issues, process weekly time sheets, process yearly employee appraisals. Interview perspective new hires.
April 2000 to May 2002 – Fort Myers FL – Call Center
* Audio Customer Service Representative: Customer inbound calls for support on audio products, troubleshoot customer problems and provide instruction on how to connect audio equipment.
References available upon request
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