Service Representative Data Entry

Deborah Michalakes

216-***-**** ********@*****.*** Cleveland, OH 44130

SUMMARY

Organized and knowledgeable Admissions Assistant bringing expertise in data entry, report preparation and clerical support. Successful at managing reception areas and fielding numerous daily inquiries with strong research and problem-solving abilities. Cordial and friendly with the family's and residents in accommodating them into unfamiliar territory of long term nursing care.

Over 51 years of extensive background in several types of medical offices and healthcare facilities.

SKILLS

Database and Client Management

Systems Ease with Computers and

Technology Verbal and Written

Communication

Appointment Coordination

Judgment and Decision Making

Meticulous Attention to Detail

Strong Organizational Skills

Resource Coordination and Allocation

EXPERIENCE

Document and File Management Schedule

Management

Staff Orientation and Training Visitor

Relations

Spreadsheet Tracking

Reception Duties

Customer Service

Admissions Assistant, Altenheim Senior Living, August 2018-April 2023 Strongsville, OH

● Coordinated admissions efficiently by communicating with internal departments and external organizations to obtain records and transfer documentation.

● Led tours for prospective residents and family members to show facilities and answer questions. Completed admission and financial packets with residents,

● Kept our system (point click care) updated by accurately entering, updating and reviewing records for new data once received.

● Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion. Patient Service Representative, Cleveland Clinic, November 1999-April 2014 Cleveland And Independence, OH

● Answered patient questions and fielded complaints to resolve issues.

● Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

● Coordinated with patients and healthcare professionals to meet patient needs.

● Scheduled and confirmed patient appointments with patients and healthcare professionals. Supported hospital and clinic operations using customer service skills and detailed system knowledge.

● Documented and managed patient information in computer system.

● Ran credit card batches and balanced deposits on daily basis.

● Referred patients to appropriate professionals and services.

● Scheduled patient appointments and procedures.

● Scanned completed forms, identification and insurance cards, maintaining patient documents folder.

● Registered patients by verifying records to update computer system and patient charts. Answered over approximately 70 telephone calls per day to schedule appointments and answer patient questions.

EDUCATION AND TRAINING

Medical Assistant

Medical Assisting, Wooster Business College, Cleveland, Ohio June 1989

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