CLAYTON PORTER

**** ****** ** ***** ******, MO **043

https://www.linkedin.com/in/clayton-porter-6669415a/

763-***-**** adw4j1@r.postjobfree.com

SKILLS SUMMARY

Extensive experience working within Microsoft focused settings.

Broad knowledge of both Windows and Mac environments.

Comprehends, translates, and records business processes and workflows.

Built strong relationships across the organization with stakeholders through exceptional customer service and served as the primary point of contact for client communications.

Flexible skill set working within Google Workspace.

Ability to work independently, fast learner, team conscious. Able to perform in high pressure situations, impeccable attention to detail.

3 years’ experience providing ticket-based stakeholder support for mobility, enterprise, and visibility software tools; maximizing value from their technology investments.

EXPERIENCE

2019 - PRESENT

SR. TECHNICAL SUPPORT REPRESENTATIVE, TRIMBLE INC.

Provide platform-based and cloud-based software and account support to over 2,500 clients, working with drivers to identify and resolve any issues they may be facing.

Responsible for lead and walk-up support to fellow employees.

Accountable for improved user experience and provided permission-based access to clients, ensuring compliance was met within all relevant federal regulations and industry standards.

Customer service with a strong focus on exceptional stakeholder outcomes including complaint handling with effective resolution conclusions.

Utilize decision making and critical thinking to collaborate with stakeholders and customer success managers to ensure needs are met and metrics are made.

Answering phones and emails within the company’s scope of standardization.

Conduct comprehensive training sessions in line with any industry legislation changes and company policies.

2016 - 2019

STEWARDING SUPERVISOR, HYATT REGENCY MINNEAPOLIS

Implemented effective leadership techniques by adopting the servant leader method.

Analyzed external factors to adopt successful business strategies and implemented effective operational policies and procedures.

Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.

Managed inventory records and supply orders and checked requisitions for banquet functions.

Ensured all food safety and health department standards are practiced to an upmost standard.

Collaborated with Stewarding Manager to document and resolve potential customer concerns to drive brand satisfaction and loyalty.

2013 - 2016

MEAT/PRODUCE ASSOCIATE, COSENTINO’S DOWNTOWN MARKET

Ensured the produce and meat departments delivered the highest level of service to customers.

Responsible for quality control, merchandising, maintaining both the cleanliness and organization standards as set by company policy.

Maintained standards throughout the departments by following proper procedures relating to receiving, processing, packaging, pricing, signage, displaying and rotation of a variety of items.

Oversaw the prioritization and delegation of daily responsibilities throughout the departments while training, coaching, and leading employees by example.

Assisted in managing all functions of the departments to achieve sales and profit goals.

Worked closely with Management to ensure the success of the departments and, by extension, the store through excellent customer service.

2011 - 2012

OWNER/OPERATOR, PORTER TRANSPORTATION

Corresponded with all levels of leadership to balance workloads and manpower, maintained information, and prepared management reports.

Planned and established schedules and work requirements, maintaining a 98% on-time-delivery rate.

Answerable for precise communication with drivers for upcoming hazards, traffic direction to ensure deliveries safely arrived at each destination.

Assessed customer needs and responded with appropriate actions; experienced in determining requirements and providing proper information and referral.

Coached, mentored, and developed the skills for other fleet managers/owners and drivers.

2007 - 2011

CMV III (STATE D.O.T), MISSOURI STATE HIGHWAY PATROL

Enforcement of DOT regulations and Highway Patrol laws, ensuring police reports were accurate, completed, and formatted properly prior to submission.

Responsible for annual recertification.

In charge of the inspections of commercial motor vehicles, ensuring all safety regulations were met for each vehicle per standards.

Experienced in training new officers to the site on best practices and Highway Patrol policies.

Responsible for administrative support, confirming all correspondence was properly filed and delivered accordingly.

Represented Highway Patrol team when testifying in official judicial proceedings.

2003-2006

SHIPPING CLERK/LOADER, DOLLAR GENERAL DISTRIBUTION CENTER

As a loader, he was responsible for stacking loads from trucks of products for multiple stores. As a Shipping Clerk, he was responsible for assigning trailers to docks. He generated paperwork for Drivers and assigned seals to the trailer for the stores.

EDUCATION

ASSOCIATES IN FINE ARTS – CULINARY THE ART INSTITUTES INTERNATIONAL

STUDYING FOR BS IN HR MANAGEMENT (EST 3/2024 GRAD) COLUMBIA SOUTHERN UNIVERSITY

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