Data Entry Customer Support

GUILLERMO ALVARADO

******************@*****.*** 323-***-**** Montebello, CA 90640

Summary

I am committed to learning and being flexible in what is required to complete the tasks given to me. I am always on time, independent, and calm in tense situations. I work well with others but strongest working on my own. I have years of experience with customer service either one to one or on the phone. I am always bettering myself and continue to trin in whatever is asked of.my job. I value my work ethic and get great results in anything I do.

Skills

Inventory Management

Payment Processing

Guest Services

Teamwork and Leadership

Experience

CryptoArenacom Los Angeles, CA

Guest Services Supervisor

05/2009 - Current

Assisted customers by providing seating information and resolving common complaints.

Oversaw between 10 to 50 employees. Helped with guest issues or concerns. Supervised intrainig new employees and managed appropiate breaks.

Planned the Arena's staffing levels for special events to help manager set up for the opening.

Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Built and maintained productive relationships with employees.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Delegated work to staff, setting priorities and goals.

Coached staff on strategies to enhance performance and improve customer relations.

Gave clear directions to local museums, restaurants and places of interest to patrons.

United States Postal Service, USPS Los Angeles, CA

Customer Care Agent

05/2016 - 03/2023

Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Promptly responded to customer inquiries and resolved complaints to promote loyalty.

Maintained high satisfaction score by consistently resolving first-call issues.

Delivered customer support to high call load each shift.

De-escalated customer issues with proven conflict mediation and problem-solving abilities.

Kept customer and system account information accurate and current to support timely resolutions for concerns.

Educated customers where applicable to alleviate need for future contact.

Provided feedback on customer service efficiency to deliver better support options.

Recommended potential products or services after analyzing customer needs.

Supported customers to maintain positive relationships throughout and following sales processes.

Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.

Coordinated with various company teams to offer and implement successful solutions to customer problems.

Promoted product offerings to drive growth and exceed benchmarks.

Education and Training

East Los Angeles Community College Monterey Park, CA

Associate of Arts

05/2009

Computer Design City Of Commerce

Certification in Computer programming in Computer Data Entry

04/1993

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