Csr Manager Call Center

Margaret Thornton Phone: 864-***-****

*** ******* **** *****: ************@*****.***

Spartanburg, SC 29303

Professional Profile

Having a professional attitude and a strong work ethic combined with a commitment to deliver excellent customer service while building a respectful and lasting relationship with each customer. Now seeking remote employment with a solid company at which I will have an opportunity to apply my skills in the comfort of my home. EXPERIENCE

Graf Metallic of America, LLC – Administrative Support January 2018 – Present Main task assists the CEO, many projects at any given time. Graf is a part of Rieter, administrative support for that office as while.

• Prepare Payroll

• Quotes

• Order Supplies – shop, warehouse & office

• 25-30 Technicians – travel, vacation, DOT, uniforms,

• Vending, building maintenance & repair schedule

• Fleet Maintenance & records

• Reports – weekly, monthly & yearly

Waldrop, Inc., Spartanburg, SC — CSR Manager, Lead & Trainer July 2012 - July 2016 All calls to Waldrop go to the call center. During peak season that can be pushing 600 calls, on average it’s 300- 400 per day.

• Call Center Manager & Trainer for a team of five.

• Residential Contracts

• Planned safety meeting material for techs weekly meetings.

• Record tracking for various reports.

• Customer concerns

• Gathered and maintained customer records and information.

• Scheduled employees and customers.

• Employee evaluation and records

• Script writing

• Inbound and outbound calls

• Assembled customer packet for techs

• Continuous training to stay top of the field.

Builders Wholesale Carpet, Myrtle Beach, SC-Payroll & Billing September 2006 - February 2011 This time span was between the Myrtle Beach office and the Greenville office.

• Gathered, verified and submitted all payroll information, this also included the subcontractors.

• Completed all contractors’ billing.

• Bank deposits daily.

• Employee new hire packets

• Mail and general office duties.

• Inbound and outbound calls

Phoenix Racing, Spartanburg, SC - Travel Coordinator November 2004 - July 2006

• Arranged all travel for a NASCAR race team, Included Air Travel, Hotel and Auto rental.

• Managed employment records.

• Employee insurance

• Daily front office activities.

• Fan fun and shop tours

Spartan Roofing Company, Inc. - Office Manager 1996-2004

• All office duties

• AP/AR

• Payroll

• Taxes (monthly, quarterly and yearly)

• Tech safety meeting

• Travel arrangements

• Bids and contracts

• Fleet records and schedules

• Inbound and outbound calls

EDUCATION

Nexstar Training, MN - Call Center Management, 2015 Nexstar Training, Texas - Call Center 2.0, 2014

Real World Training, Greenville, SC — 14 CPE Credits, Field of Study - Accounting, 2000 SMC & Spartanburg Tech, Spartanburg, SC — Courses: Business & Computer 1982-1984 G. D. Broome High School, Spartanburg, SC — Graduated, 1981 SKILLS

• Commitment to deliver excellent customer service to each customer.

• Build lasting, respectful & strong relationships with customers.

• Data Entry

• Inbound Calls

• Outbound Calls

• General Business Operations

• Travel Arrangements

• Switchboard

• Prioritizing

• Time Management

• Familiar with most Office Equipment

• Communication

• Scheduling & Calendars

• Customer Relations

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