Service Specialist: Research & Correction

TAMARA FEDERLEIN

PROFILE

Professional with eight years of office experience seeking a research position to further my goal of transitioning to the UX Writer profession.

SUMMARY

I am a stay-at-home parent reentering the workforce. Over the past decade I refined my organizational skills and improved my writing skills through yearly participation in National Novel Writing Month. I write creative fantasy, which involves a lot of world-building. I also managed my household, planning events and keeping up with day-to-day activities.

SKILLS

Microsoft Office

Affinity Designer (similar to Adobe InDesign)

Mac iOS

Excellent communicator

Detail-focused and highly organized.

Eager to learn with a “can-do” attitude.

EXPERIENCE

Project Manager, Merrill Brink International; Saint Paul, MN — 2010-2012

• Tracked milestones and deliverables of translation projects, including various stages of proofing, to ensure timely completion of overall project.

• Successfully collaborated with internal and external clients and vendors to complete each project.

• Communicated with vendors, ensuring they were on schedule, while coordinating resolution of any technical issues.

• Coordinated resolution of the client’s, vendor’s and our desktop publishing unit’s queries, ensuring all relevant parties received updated information and could meet deadlines.

• Was a positive team member, working with fellow managers to balance workloads and minimize human error.

• Created master spreadsheet to keep track of projects. Senior Service Specialist, Hartford Financial Services; Woodbury, MN — 2005-2009

• Processed new account setups utilizing various platforms to create and maintain accurate client records.

• Researched account histories using several applications to determine when, where, and why an error occurred in order to correct the client’s account immediately.

• Processed accurate account transactions and maintenance to ensure customer satisfaction while ensuring adherence to company processes and policies to avoid future errors. Lab Production Technician, Luxottica Retail (aka LensCrafters); Woodbury, MN — 2002-2005

• Produced eye wear within tolerance of company standards and within the time frame promised the customer to ensure both a quality product and satisfaction with services received.

• Cross-trained in helping clients choose aesthetically pleasing frames and appropriate materials for their prescription and lifestyle to ensure the customer’s satisfaction.

• Adjusted client frames to conform to clients’ features for a more comfortable and stable fit, increasing customer satisfaction.

Customer Service Representative, State Farm Insurance; Woodbury, MN — 2000-2002

• Led policy holders through first-level user support for auto and home insurance inquiries and initial filing of claim reports.

• Participated in on-the-floor training by allowing new employees to listen to ongoing phone calls and providing moral and informational support during their first few weeks on the phones. EDUCATION

University of Wisconsin, River Falls — Bachelor of Science in English and Art, 2004

Contact this candidate