Customer relationship management
Resume:
**/**/**** - **/**/2018
**/**/**** - **/**/2022
**/**/**** - **/**/2023
RAJESH KUMAR K
No. 85A, Rajamanickkam St, Kamatchi nagar,, Madhanandhapuram, Chennai - 600125. 917-***-**** ******@*******.*** Career Objective
Intend to build a career with leading corporate of hi-tech environment with committed and dedicated people, which will help me to explore myself and realize my potential. I am willing to work as a key player in challenging environment.
Professional Summary
Excellent problem solving skills and a self-starter. Takes initiative and works independently or as part of a group. Well organized and communication skills. Experience
Codemantra Pvt Ltd.
Senior processor
Cross checking the documents and makes sure all details provided by the individual are accurate through their organization websites.
To make sure if any documents are forged or duplicated and notify the measurement accordingly. Eliscription Pvt Ltd
Medical transcriptionist
To make sure the patients details are duly filled on the respective hospital data base as per the audio message received.
Assisting the hospital management as a backend team to track of patient data. Aircel Ltd
Customer support
Used to resolve the customer query/ request/ complaint and make the better service for them. Viveks Pvt Ltd
Customer support / Exchange and Defective incharge Greet customers warmly and ascertain problem or reason for calling. Take payment information and pertinent information such as addresses and phone numbers. Customer orientation and ability to adapt/respond to different types of characters. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Resolve customer complaints via phone, email or social media. Handle product recalls.
Handle changes in policies or renewals.
Accounting all defective items from customer end and also warehouse. Feeding all exchanging information regards particular and raise compliant making invoice as well.
Coordinating with customer and all south branches regards the defective items and import into Excel sheet and work out accordingly.
Major part, I need to re-work all the prices of defective items and make note into Excel. Co-ordinating with all respective manufacturer for instance (LG, Samsung, etc.) to inform them arrange collect the defective pcs from our end and provide us new one. For this, have to arrange truck and coordinate with transporter. These are all my everyday task what inbound defective comes in from various branches and also from customer end.
Doing a promising task each and every and filing the correct record in systems. Follow-ups is my main core with all branches and backend warehouse and trucker as well. Finally completing my task without any issue with customers / branches for happy move. Ajit Industries Pvt Ltd
Customer relationship executive
Handling clients, regular follow-ups of the clients. Maintaining healthy relations with the client.
Communicating with existing clients on calls & fixing appointments. Have to attend and handle client meetings.
Making welcome calls to the clients in order to impart all the relevant information related to them. Understanding the customer's interest while sharing their feedback. Constantly communicating with sales manager, sending quotations, processing of orders, follow up of warehouse delivery, follow up of payments, introduction of new products / promotions sending communications such as Leaflets brochures etc. RAJESH KUMAR K
Education
Government Arts College, Chennai
B.Com
55%
2010
Technical Skills
Good hand on MS-Excel, MS-Word and MS-PowerPoint Fairly good knowledge of internet. Software: DCA, Tally. ERP 9, Epsilon, Adobe Acrobat. Operating systems: Windows XP, Windows server 2003, 2008, 2012.
Interests
Travelling, shopping, cooking, and spending time with my family. Personal Profile
Date of Birth : 18/01/1990
Marital Status : Single
Nationality : Indian
Known Languages : Tamil and English
Passport : Yes
Declaration
I hereby declare that all above information is true to the best of my knowledge.
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