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Support Specialist

Location:
Nederland, TX, 77627
Posted:
May 14, 2023

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Resume:

Michael Kibodeaux

Orange, TX *****

adw4hc@r.postjobfree.com

+1-409-***-****

Work Experience

Transport Driver - Propane

Crestwood Transportation - Houston, TX

November 2021 to Present

Loaded and unloaded Propane throughout the greater Texas region. Transport Driver - Chemicals

Heniff Transportation Systems - Beaumont, TX

May 2021 to October 2021

Loaded and unloaded various chemicals for distribution throughout the US Southeast. Fuel Transport Driver

Tri-Con - Beaumont, TX

November 2020 to April 2021

Loaded fuel from Sunoco and Motiva then delivered to various service stations in the Southeast Texas area utilizing a 48-foot tanker trailer.

Fuel Transport Driver

Star Transportation LLC - Beaumont, TX

April 2020 to October 2020

Delivered fuel to various service stations using a 48-foot tanker trailer. Yard Hostler

Staffmark Drivers - Beaumont, TX

November 2019 to March 2020

Back up trucks into the dock for loading.

Transported loaded trailers from the warehouse to the staging area. Perform this service dozens of times each day.

Driver

Transwood - Sulphur, LA

August 2019 to September 2019

· Loaded and unloaded Lime via a pneumatic trailer from Saint Genevieve MO to Sulphur LA. Driver

Trimac (Pneumatic) - Cameron, LA

April 2019 to July 2019

Delivered up to three cement loads a day into various containers such as boxes, spreaders, pigs and silos. CLASS A CDL DRIVER

Averitt (OTR)

July 2017 to April 2019

• OTR experience delivering Freight of All Kinds, including HAZMAT, to a wide range of customers across the Southeast.

• Averaging 2500+ miles weekly.

CLASS A CDL DRIVER

German Pellets, TX

March 2017 to July 2017

• Transported wood pellets via Dry-Van nightly from Woodville, TX to Port Arthur, TX in a 53'trailor.

• Averaging 2500+ miles weekly.

DESKTOP SUPPORT\HELPDESK

NTT DATA

February 2016 to August 2016

• Provide desktop and network support for the Information Technology customer base.

• Provide accurate documentation of incidents and problem resolutions

• Utilize troubleshooting techniques in support of Work Stations, Networked Printers, Network hubs/ switches, routers and circuits.

• Support of applications such as Active Directory. CONTRACT - TWIC

MOTIVA

March 2015 to January 2016

DESKTOP SUPPORT

• Responsible for performing a wide array of onsite problem determination and resolution processes of desktop hardware and software.

• Install new / rebuild existing PC's configure hardware, peripherals, services, settings, directories, storage, among others.

• Perform Installs, Moves, Adds and Change activities, as well as data backup and restorations.

• Install new / rebuild existing PC's configure hardware, peripherals, services, settings, directories, storage, among others.

MANAGED SERVICES IT SUPPORT

CPA and the Oil and Gas Industries

October 2014 to March 2015

Daily activities include the managed, onsite services support of a wide range of customers in the South East Texas area including, but not limited to, Healthcare, CPA and the Oil and Gas Industries.

• Reorganized Active Directory security structure; allowing for easier administration moving forward.

• Performed software upgrades and support for various businesses.

• Proven ability to work closely with a diverse user population.

• Ability to communicate with non-technical upper management clients. NETWORK ADMINISTRATOR

INTRAFUSION (HEALTHCARE)

January 2010 to March 2014

Responsible for setup and support of 100+ remote Infusion centers. Setup included ISP connection for phone and data, coordination with remote contractors for any alterations that may need to be done within the suite. Performed Network Admin tasks such as backups and restores, Inoculan corporate anti-virus, Mitel PBX, VOIP and FOIP support, new user creation and laptop, cell phone support of remote sales team. Installation, configuration and deployment of software and workstations. Desktop support and training of Doctors, Nurses, and Corporate users.

• Administered MS Dynamic GP (Great Plains) Accounting system, including Year-end updates of 100+ companies and Payroll. Keeping all data secure and confidential.

• Experience evaluating and recommending hardware and software solutions.

• Created extensive policies and procedures library.

• Performed many non-IT related tasks including purchasing agent; assisting whenever and wherever needed.

IT Support

OFFSHORE CRANE SERVICES

2007 to 2009

Provide support and maintenance for system network, including MS Window's severs and XP workstations.

• Installed and configured wireless network; tightening security and increasing speed.

• Created backup rotation schedule and disaster recovery procedure.

• Implemented Norton AV protection, reducing virus infestations, increasing network productivity and security.

Network Administrator

AARON RENTS, INC

2004 to 2007

Responsible for system backups of 70+ servers, virus protection of Exchange e-mail and desktops, system monitoring and desktop support as needed. Two years experience as production database administrator supporting 20+ servers running SQL 6.5 through 2005. Duties include maintaining production, test and internal support databases, installation upgrades, service packs, database migrations, backup/restore, change control and security. Monitors database performance, system tuning, as well as active job completion, notifying responsible personnel or correcting problems when appropriate. Works closely with other system administrators during software installations and upgrades. Ensures availability of all systems in accordance with service level agreements.

• Upgraded back up software from Veritas Version 9.1 to 10.0 utilizing disk drives to perform brick level back up of Exchange servers freeing up limited tape drive resources.

• Created off-site media storage rotation schedule with Iron Mountain, securing a vital part of the disaster recovery procedure.

• Maintained virus protection for company's 1500 remote location servers ensuring protection to prevent malicious virus outbreaks.

• Transferred SQL backups from native client to SQL Safe decreasing backup times substantially while adding password protected security.

• Developed lock box procedure used for securing depreciation analysis to comply with SARBOX Regulations.

Network Administrator

HITACHI

2004 to 2004

3 month contract)

Activities included day-to-day support of 15 MS servers in an Active directory environment. Administered the Exchange 2003 server and user management. Daily monitored system backups on Microsoft and UNIX platforms.

• Implemented and administered the use of Public folders. Trained each department on how to productively use the new tools.

• Successfully reorganized the use of the FTP server to include a more proficient and secure way for users to transfer data.

• Converted tape backup system from Tape Ware to CA Bright Store version 11 increasing the reliability of daily backups.

Network Administrator

GRIZZARD COMMUNICATIONS GROUP

1998 to 2003

Daily activities included internal and external support of AD, MS Windows 2000-2003, NT servers and MS Windows 95, 98, 2K, and XP workstations. Worked as part of a team coordinating efforts to resolve issues and documenting procedures for future reference. Oversaw the daily backups/restores using both Veritas and ArcServ software managing over one Terabyte of data, Exchange 5.5 & 2003, and Web host server administration, using SQL Server 2000 and IIS 5.0 & 6. Daily monitored space and event logs for all production servers. Lead support for RAS and Citrix servers.

• Received excellent reviews for quality supporting of both hardware and software problems.

• Phased out Windows NT operating system with the more stable Windows 2000 operating system, while keeping downtime for users to a minimum.

• Administered the movement of Websites from testing into production, while maintaining maximum availability of information.

• Assisted with conversion of antiquated payroll system to new up-to-date ADP software. Combined technology from several platforms insuring compatibility.

• Maintained company salary review software, including ads and moves, while keeping all critical information confidential.

Education

High school or equivalent

Skills

• Driving

• Tanker Experience

• Commercial Driving

• English

• Tractor-Trailer Experience

• Active Directory

• Microsoft Windows

• Help Desk

• LAN

• Tractor-trailer

• Tanker

Certifications and Licenses

CDL Class A or B

driver's license

Hazmat Endorsement

Tanker Endorsement

X Endorsement



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