Tadd P. Oeder

adw4hb@r.postjobfree.com – 219-***-**** – Valparaiso, IN 46385

Qualification Summary

Senior-Level Information Technology Director

Senior-Level Information Technology Director with nearly 27 years of achievement delivering IT services and solutions that advance bottom-line business goals. Unique blend of hands-on technical expertise and strong business acumen, with record of developing IT-enabled business solutions that maximize the performance and efficiency of companies across multiple industries. Versatile technical skillset with ability to deliver end-to-end leadership for a high-performing IT department. Demonstrated capacity to lead large-scale IT projects that streamline operations, increase productivity, improve service quality, and enhance the end-user experience. Trusted business partner who engages both technical and business officers to define organizational needs, and aligns IT initiatives with strategic company priorities. Diligent and organized manager with proven ability to steer high-priority projects from planning through delivery. Tested leader who can build and coach cross-functional teams to success, and oversee the technical work of staff and contractors.

Core Competencies:

IT Strategy – Business Technology – IT Infrastructure – Information Security – Program/Project Management

Technology Architecture – Strategic Planning – Process Improvement – Organizational Management

Needs Assessment – Requirements Gathering – Team Leadership – Staff Training & Development

Axcient/eFolder inc., Director of Support Operations (Remote Valparaiso, IN) 2013 to 2023

The “People Behind Your Cloud”. A leading provider of CLOUD backup, BDR, Business Continuity and File Sync Services

In 2002, Kevin Hoffman, George Welborn, Bill Gross, and John Williams saw the opportunity to fundamentally transform data protection, and three years later, the company released its first cloud backup product. eFolder’s expansive mission today is to protect and empower business productivity. Today, eFolder has evolved to become a leading provider of cloud backup, BDR, business continuity and file sync services designed exclusively for the IT channel.

DIRECTOR – SUPPORT OPERATIONS DIVISION DEC 2020 – MAR 2023

Duties:

-Oversees IT Operations.

-Design and Implement IT strategies and infrastructure.

-Identifies and eliminates security risks.

-Managed Meraki Firewalls, Manage Engine for systems, Watchguard Firewall, SOPHOS AV, Microsoft Defender, Microsoft Intune, Slack, Jira, Confluence, Zoom Phone system, NICE Contact Center, Connectwise Remote Control, WebRoot, Slack, O365, Microsoft Server test environment, Microsoft MPLS license site, AWS Servers, Azure with both Networking and management.

-Assisted in completion of HIPAA and SOC2 Compliance

-Managed Multiple projects at same time following ITIL and Change Management practices

-Evaluates IT operations with regards to established goals.

-Communicates with IT team across departments as needed.

-Hires new members of IT Staff.

-Maintaining key systems such as Salesforce Development Teams, NICE Contact Center, Slack, O365 and Jira/Confluence

-Motivating the team to achieve high standards and KPI targets.

-Create and maintain a budget for upper management

-Builds and maintains relationships with outside vendors

-Excellent analytical and problem-solving skills

-Migrated entire company from ZenDesk to Salesforce without any downtime for our users.

MANAGER – APPASSURE/RAPID RECOVERY LINEUP DEC 2013 – DEC 2020

Duties:

-Preparing daily workloads for staff & coordinating the daily allocation of work.

-Handling new client enquiries and acting as the face of the business.

-Dealing with and resolving problems and issues which arise.

-Management of thousands of Windows Server 2012/2012R2 cores. Managed both Azure and AWS Cloud Instances.

-Test out new software builds to certify them for our vast infrastructure.

-Praise team members and creates a positive working environment.

-Manage multiple Disaster Recovery datacenters around the world.

-Providing prompt and accurate information on individual performance.

Key Skills and Competencies:

-Proven ability to manage through others.

-Strong decision making and problem solving skills.

-Able to motivate and lead others in a team environment.

-Excellent communication skills, both written and verbal.

-An ability to build rapport and trust quickly with work colleagues.

-Able to prioritize tasks and workloads in order of importance.

-Track record of delivering results with deadlines.

Advanced Networking Inc., President & Senior Systems Engineer (Valparaiso, IN) 2012 to Present

Privately-held consulting firm delivers IT and networking services and solutions to companies across multiple industries.

Launched and preside over IT consulting firm, overseeing all business divisions. Lead the execution and delivery of a broad range of IT services and solutions, including server design and installation, system administration, network deployment and maintenance, cloud services, internet services, disaster recovery solutions, and hardware and software upgrades and repair. Collaborate with senior client officers to define business needs and requirements, and translate into technical solutions. Identify, pursue, and capture new business opportunities, generating and cultivating new client leads to win IT service engagements.

IT Leadership

Developed IT solutions to grow the security, accuracy, and integrity of patient records for a doctor’s office, aligning the client’s electronic health records and IT processes for compliance with all HIPAA requirements.

Enhanced the technical capabilities and ensured full functionality of IT systems, equipment, and services at a manufacturing plant for an international company.

Maintained entire IT Infrastructure for a client’s main office, updated and maintained all workstations, laptops, remote office locations, hardware, and software, and maintained all DNS, WINS, IIS, security, anti-virus definitions, users, email servers, web servers, routers, and firewalls for clients.

Organizational Management / Business Development

Donated $30K in computer equipment and helped setup IT systems for the Burns Harbor Police Department in IN, including deployment of IT systems in squad cars; the contribution empowered Burns Harbor PD to better serve and protect the community while attracting publicity and building company brand.

Governed all client relationships, ensuring complete fulfillment of client needs and goals while delivering on-site services with minimal business disruption to client operations.

Advised key client decision-makers on potential cost saving opportunities and delivered cost/benefit analysis of potential upgrades and new purchases, helping clients to achieve most efficient use of resources for IT needs.

Oversaw the work of vendors, suppliers, and contracted technicians, ensuring that all field work maintained company standards for quality and client service.

IUOE Local 399, Senior Systems Engineer (Chicago, IL) 2009 to 2012

Chicago-based affiliate of International Union of Operating Engineers, serving approximately 10,000 members.

(IUOE Local 399 continued next page)

TADD OEDER

219-***-**** – PAGE 2

(IUOE Local 399, IT Director / Senior SYSTEMS Engineer – Continued)

Devised and implemented IT solutions to improve organizational performance, efficiency, and capacity for IUOE Local 399’s operations, supporting 70 users across a main office and 5 remote locations. Engaged senior staff across multiple divisions to define organizational needs, developed IT strategy and implementation plan, and aligned IT initiatives with bottom-line business goals, enabling the union to best serve its 10,000-member base throughout IL and IN. Oversaw all servers, systems, networks, hardware, and software, delivering end-to-end leadership of technology operations. Managed approximately $350K budget.

Developed, tested, and implemented the organization’s Disaster Recovery Plan, ensuring preparedness and establishing response strategy to mitigate damage and business disruption from potential malfunctions and threats; cut project costs by 50% by conducting majority of work internally, converting $250K bids into $125K project budget to establish disaster recovery site with Dell SAN, VMware 5.5 Enterprise Hosts, and Dell Appasure backup and replication capabilities.

Orchestrated the migration of 70 users from Webmail to Exchange, maintaining functionality during conversion while introducing a more efficient and secure email system.

Defined overall information security strategy for the organization and ensured compliance with all GLBA, HIPAA, PCI, and PII standards.

Created, presented, and managed annual IT operating budget, establishing division priorities and designing cost-effective strategies to achieve them.

IUOE Local 150, IT Network Manager (Countryside, IL) 2002 to 2009

Countryside, IL-based affiliate of International Union of Operating Engineers with nearly 25,000 members.

Helped establish IT strategy and directed full range of technical services for nearly 450 users. Continually analyzed the union’s business processes and work systems, and identified opportunities to grow efficiency and productivity through IT solutions. Drove key projects from planning and design through an on-time and on-budget delivery. Trained and coached staff, vendors, and contractors, and managed the work of programmers and developers in creating customized software packages for the union.

Partnered with IT Director and external contractors to lead a $2M migration project from an outdated server to a state-of-the-art datacenter, bolstering technical services and user capabilities.

Designed new system to enhance the IIIFC’s (union subsidiary) management capacity for a wide range of jobsites, leading a $250K project that delivered new resources to improve strategic decision-making.

Past Experience

YourISP Inc., IT Manager / Systems Administrator 2001 to 2002

Independent Copier Repair, Purchasing / IT Technical Manager 1999 to 2001

Wintergreen Systems & Service Inc., Vice President 1996 to 1999

T-N-T Onsite Computer Services Inc., Owner 1993 to 1996

Civic Engagement & Leadership

Lake County Coroner’s Office, IT Manager / Reserve Coroner 2006 to 2008

Helped design, install, and maintain computer system for the Coroner’s office; also developed and delivered training programs to educate team of 17 Deputy Coroners on PC and application use for forensics.

Kouts Police Department, Reserve Police Officer 2005 to 2006

Lakes of the Four Seasons Volunteer Fire Department, Volunteer Fireman 1994 to 1996

TADD OEDER

219-***-**** – PAGE 3

Technical Competencies

Architecture

Windows 10/11, W2012 & R2 Server, W2008 Server, W2003 Server, W2000 Server, Windows XP, Vista, CISCO IOS, CISCO Routers, Switches and IronPort, Exchange Server 2010, VMware eSXi 4.0 – 6.0, Dell MD SAN, ShoreTel IP Phone system, NICE Contact Center

Software

Quest AppAssure, Microsoft, Symantec, Citrix, Adobe, Intuit, GFI, Salesforce, Slack, Jira/Confluence

Hardware

Dell, HP, Juniper, Watchguard, Meraki, Cisco, IBM, Lenovo

Professional Development & Certification

A+ Certification

Cisco Certified Network Associate (CCNA)

Microsoft Certified Systems Engineer (MCSE)

Microsoft Certified Solutions Administrator (MCSA)

Network+ Certification

MCP Networking Essentials

MCP Windows NT Workstation 4.0

MCP Windows NT Server 4.0-CORE

MCP Windows NT Server 4.0-In the Enterprise

MCP Internetworking with TCP/IP

MCP Implementing and Supporting Microsoft Proxy Server 2.0

Education

Current Technologies Computer Learning Center – Portage, IN

Studies in Computer Networking, Engineering and Security

Moraine Valley Community College – Palos Hills, IL

Studies in Computer Engineering with Microsoft and Cisco Systems

Purdue University North Central – Westville, IN

Studies in Computer Programing and Computer Engineering

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