Service Representative Support

Chirag Patel

Experience

Customer Service Representative Walmart - Dallas, TX 10/2015 - 03/2023

• Interfaces with internal and external customers to resolve customer service calls/queries/problems.

• Verifies contacts and account information.

• Examines customer problems and implements appropriate corrective action to respond to customer requests.

• Escalates queries/requests for action as appropriate to Supervisor and/or Operations leadership for immediate action.

• Maintains and creates logs, reports, records and files to document order activity and action items. -

• Investigates, analyzes, coordinates and tracks complex customer issues and problems.

• May contact appraisers, brokers, clients, and/or internal groups to validate information and/or inquire further, requesting updates, as appropriate.

• May interface with different departments/groups to coordinate resolution of issues.

• Tracks orders as necessary.

Customer Service Representative Centralized Showing Service Inc. - Euless, TX 03/2010 - 08/2015

●Used great articulation and pronunciation; friendly and outgoing phone voice

• Maintained great attention to detail and thoroughness in completing tasks.

• Used basic computer skills ( typing and navigating between programs/screens to enter data and process information)

• Used logic and reasoning to analyze information and evaluate results to choose the best solution and solve problems

• Handled complex situations professionally

• Developed and maintain constructive and cooperative working relationships with all types of personalities and attitudes

• Worked in a fast-paced environment, multi-task, and perform duties with a minimum of supervision.

• Working continuously on a task until completion while providing world class service

Technical Support Representative Stream Global Services Inc. - Richardson, TX 11/2008 - 04/2009

●Provided phone and email customer support to solve a wide variety of technical problems and/or filling orders for products and offering suggestions that provide a more complete solution to their needs routine and straightforward, some complex and challenging via Citrix.

• Became an expert in the TurboTax application in which I support or sell, learn valuable technical knowledge, problem solving skills, and state-of-the-art contact center tools.

• Currently working on the TurboTax Account and assist customers troubleshoot installation errors, updating errors, also downloading and connectivity issues.

• Supported TurboTax on Multiple platforms such as Windows XP/ Windows Vista, and for Macintosh. Also, support operating systems such as Internet Explorer and Mozilla Firefox.

• Assisted customers on the phone for 7 hours a day and typically handle between 40 and 150 calls per day, depending on the products for support and the type of solutions I can provide.

• Have access to a technical specialist who can help me work through especially difficult problems.

• Troubleshooting system, network problems and diagnosing and solving hardware/software faults.

• Providing support including procedural documentation.

• Working continuously on a task until completion while providing world class service

Education and Training

University of North Texas Denton, TX 08/2003

Bachelor in Hospitality Management & Business

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