Liana Duffield

Grants Pass, OR

adw4g1@r.postjobfree.com

206-***-****

Human Resources Associate with comprehensive background in employee relations, recruiting, compensation and benefits. Detail-oriented HR Associate with excellent analytical skills and experience with payroll administration. I believe in fostering an environment of teamwork and continued growth and development across all functions.

Authorized to work in the US for any employer

Work Experience

Human Resources Manager Living Opportunities

Ashland, Or

July 2022- Present

The first point of contact for team members in Southern Oregon. Manage and work to resolve complex employee concerns with the company. Create a welcoming environment for new hires and troubleshoot the daily needs of the organization. Work Leadership and Executive team to ensuring consistency in systems, ensure compliance with federal and state employment laws. Knowledge of and adhere to the Oregon Administrative Rules and

Employment Laws. Build and maintain professional relationships with a variety of teams and people. Work with HR Generalist on company policies and everything HR. Keep staff current regarding department and organizational issues. Manage recruitment, hiring, and retention needs for all open positions. Safety Committee Executive member, review all accidents, liaison with insurance company to ensure all documentation regarding injuries is correct and complete, review building inspections, and ensure all COVID-19 preventative measures are being conducted. Knowledgeable and competent in the HR technology and software while conducting a review of current systems and possible new systems to minimum cost while increasing productivity. Provide direction, knowledge, and support to create a high-performing organization.

Service Team Coordinator Partnership In Community Living Grants Pass, Or

April 2021-Present

Responsible for learning all the associated responsibilities for leading teams of Direct Support Professionals (DSPs) who provide services in the homes of people who experience intellectual and developmental disabilities (I/DD) and sometimes co-occurring mental illness. Working with a team requires, leadership/management skills: and ideally, Requires a human services background. Demonstrate how to ensure quality service delivery as well as compliance with State regulations and all agency policies. Ability to learn/demonstrate to lead through team development, open communication and also promote and challenge learning indicatives for those supervised and the people we support. Promote a positive team attitude and be able to effectively respond to unexpected changes or demands.

Regional Human Resources Manager of Southern Oregon Partnership in Community Living - Grants Pass, OR

June 2020 to April 2021

The first point of contact for team members in Southern Oregon. Manage and work to resolve complex employee concerns with the company. Create a welcoming environment for new hires and troubleshoot the daily needs of the organization. Work in collaboration with the entire HR team in ensuring consistency in systems, compliance while promoting a person-centered approach. Knowledge of and adhere to the Oregon Administrative Rules and

Employment Laws. Build and maintain professional relationships with a variety of teams and people, including all PCL members. Supervise HR Specialist, Hiring and Training Associate, Office Janitor, Receptionist/Admin clerk. Keep staff current regarding department and organizational issues. Manage and approve time records of supervised staff. Member of Recruitment and Retention Committee. Manage recruitment, hiring, and retention needs for all open positions. Safety Committee reviewing all accidents, conduct home inspections, and ensure all COVID-

19preventative measures are being conducted. Knowledgeable and competent in the HR technology and software.

Provide direction, knowledge, and support to create a high-performing organization.

Sales Representative Health and Accident Insurance Sales May 2019 to June 2020

Western Washington, Central Oregon, Wa. Worked with sales team to collaboratively reach targets, consistently

meeting or exceeding personal quotas. Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects. Conferred with existing and potential customers to assess requirements and propose optimal benefit solutions. Used consultative sales approach to understand customer needs and recommend relevant offerings. Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules. Referred customers to various services by evaluating needs and providing recommendations. Provided pricing information to customers regarding specific products.

Interim Sr HR Manager Gate Gourmet November 2018 to April 2019

Ensure company compliance with federal and state laws, including annual reporting requirements. Negotiate collective agreements on behalf of employers or workers, and mediate labor disputes and grievances. Observe, interview, survey employees, and conduct investigations to recommend improved workflow and compliance with the Port of Seattle requirements. Assist in preparing and maintaining personnel records and handbooks. Prepare and maintain employment records related to events such as hiring, termination, leave, transfers, and promotions using HRIS. Hire employees and complete Orientation process hiring-related on-boarding paperwork. Inform job applicants of job duties, responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities. Address employee relations issues, such as harassment allegations, work complaints, or other

employee concerns. Confer with management to develop or implement personnel policies or procedures. Source qualified job candidates via networking, internet sites, media advertisements, job fairs, recruiting firms and employee referrals. Develop and implement recruiting strategies to meet current and future needs.

Interim Sr Human Resources Manager Gate Gourmet - Seattle, WA June 2016 to April 2019

Interim Sr HR Manager from 11/2018-04/2019• Ensure company compliance with federal and state laws, including annual reporting requirements. Negotiate collective agreements on behalf of employers or workers, and mediate labor disputes and grievances. Observe, interview, survey employees, and conduct investigations to recommend

improved workflow and compliance with the Port of Seattle requirements. Assist in preparing and maintaining personnel records and handbooks. Prepare and maintain employment records related to events such as hiring, termination, leave, transfers, and promotions using HRIS. Hire employees and complete Orientation process hiring- related on-boarding paperwork. Inform job applicants of job duties, responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.

Operations Supervisor First Transit - Seattle, WA January 2010 to February 2016

The leader in safe, reliable, sustainable transportation and is the largest provider of surface transportation services in North America.

Analyze and recommend personnel actions, such as transfers, promotions, disciplinary actions and terminations. Understand where service levels are, based on performance goals, and determine what course of action will be taken to ensure performance levels are met. Strategize new improvements with procedures, software, and policies in

meeting performance goals. Constantly review dispatcher/scheduler performance and identify areas of strengths and weaknesses, working with the Operations manager on action plans to increase the skill level of the dispatcher. Maintain proper payroll entries by staff to ensure accurate records. Multitask between staff and providers to provide solutions to issues as they occur. Communicated operational issues and changes to supervisor on regular basis. Followed company procedures to maintain work environment in a neat and orderly condition. Revised employee manual including training and development. Screened applicant resumes and coordinated both phone and in-person interviews.

Branch / Sales Manager True Blue June 2006 to May 2009

Inventor of the on-demand business model for the blue-collar temporary staffing industry, providing expert

management of resources that can immediately respond to a business general staffing needs. Recruited, hired, and trained all temporary and permanent employees resulting in proper employment placement maintaining a 95% permanent placement rate. Maintained proper payroll entries for 250 temporary employees reaching 100%

compliance 50 out 52 weeks resulting in a reduction in administration costs. Researched and reconciled billing inquiries and payments recovering 90% of the debt incurred, creating a high level of excellence throughout the region. Facilitated all accounts receivable, accounts payable and billing problems meeting the required corporate mandate consistently providing acceptable resolutions. Developed and created a more efficient filing system that

ensured meeting and maintaining audit requirements. Met the state and federal employment requirements resulting in a 100% compliance with the E-verify policy. Contacted new and existing customers to discuss how their needs could be met through specific products and services. Identified prospective customers by using business directories and following leads from existing clients. Conducted employment verifications and investigations. Built a

comprehensive employee recruiting strategy. Developed and enforced company policy and procedures relating to all phases of human resources activity. Facilitated the criminal background check process for new hires. Managed the employee rewards programs. Shadowed employees to determine an accurate description of the duties and skills required for each position.

Education

MBA in Business Administration/Human Resources Management

University of Phoenix - Seattle, WA December 2009

BA in Design Production

Western Washington University - Bellingham, WA

Associated Arts Degree

Seattle Central Community College - Seattle, WA

Skills

Troubleshooting expert

Complaint resolution

Customer relationship building

Project management skills

Strong initiative

Strong written and verbal communication skills

Performance management systems

Employee coaching

Records maintenance

Training programs development

Interviewing

Recruitment/staffing

Relationship building

Trade requirements

Sales expertise

Management

Workers' Compensation

Human Resources Management

Sales Management

HR Sourcing

Employee Orientation

Human Resources

Kronos

Change Management

Benefits Administration

Talent Acquisition

Analysis Skills

Accounts Receivable

Assessments

Filing & organization — Highly Proficient October 2018

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient

HR: Compensation & benefits — Highly Proficient April 2020

Knowledge of compensation and benefits programs Full results: Highly Proficient

Management & leadership skills: Planning & execution — Proficient

February 2021

Planning and managing resources to accomplish organizational goals Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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