Customer Service -remote

GAIL STANDEFER

La Porte, IN *****

219-***-**** - **********.***@*****.***

PROFESSIONAL SUMMARY

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. SKILLS

Marketing Strategy Development

Administrative Support

Experienced Entrepreneur

Database Management

Business Development

Departmental Operations Management

Verbal and Written Communication

Organizational Restructure and

Change

Labor Cost Controls

Administrative Skills

WORK HISTORY

02/2018 to Current Real Estate Agent

Blackrock Real Estate

Negotiated, facilitated, and managed over 50 real estate transactions. Marketed and sold property for clients by hosting open houses and advertising online and in print.

Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.

Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.

Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases

05/2012 to 07/2017 General Manager

Rosedale Filter Components

Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth. Recruited, hired, and trained over 20 initial personnel, working to establish key internal functions and outline scope of positions for new organization. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Managed purchasing, sales, marketing and customer account operations efficiently. 11/2011 to 05/2012 Production/Traffic Coordinator

Blocksom & Co

Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.

Developed and managed document tracking procedures and data gathering processes.

Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping. Processed required paperwork to expedite handling of 3-4 international shipments daily.

07/2001 to 11/2010 Administrative Assistant/CEO

Filter Specialists, Inc

Answered high volume of phone calls and email inquiries. Booked airfare, hotel, and ground transportation to coordinate office travel. Updated spreadsheets and created presentations to support executives and boost team productivity.

Handled confidential and sensitive information with discretion and tact. Coordinated an international sales meeting with a $50,000 budget EDUCATION

Associate of Science: Computer Networking

Brown Mackie College - Michigan City, IN

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