Service Representative Data Entry
Resume:
**************@*****.***
Cincinnati, OH 45227
EXPERIENCE
Insurance Agent
MAR 2023 - PRESENT American Income Life, Indianapolis, Indiana State Tested Nursing Assistant
OCT 2022 - PRESENT Shift Key, US
State Tested Nursing Assistant
Sought out new clients and developed clientele by networking to find new customers and generating lists of prospective clients.
•
• Contacted prospective customers to present information and explain available services.
• Obtained underwriting approval by completing application for coverage. Followed up with clients on periodic basis to assess financial, family and other changes warranting modification of coverage.
•
• Requested and arranged for medical checkups of insurance purchasers with assigned doctors or clinics. Developed coordinated protection plans by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
•
Promoted an atmosphere conducive to healing by creating a safe space for patients through careful monitoring.
•
• Monitored vital signs such as temperature, pulse, respiration rate, and blood pressure.
• Utilized infection control procedures to maintain a clean environment for patients. Assisted nursing staff during various procedures such as wound care management or catheter insertion and removal.
•
• Collaborated with interdisciplinary team members to create individualized plans of care for each resident. Maintained accurate documentation regarding all aspects of patient care in accordance with state regulations.
•
Provided compassionate and quality care to elderly patients in a long-term care facility, ensuring safety and comfort.
•
• Conducted therapeutic conversations that encouraged patient engagement and socialization. KRISTLE LANIER
B E N E F I T S A D V I S O R
AUG 2022 - PRESENT Crossroads Hospice And Palliative Care, US Logistics Customer Service Representative
NOV 2021 - MAY 2022 AZELIS, US
Certified Nursing Assistant
FEB 2020 - FEB 2022 Arcadia Health Care, US
Collections Account Manager
AUG 2017 - JAN 2020 Alliance Data Systems, US
• Demonstrated excellent communication skills with residents, families, and other healthcare providers. Assisted nursing staff during various procedures such as wound care management or catheter insertion and removal.
•
Ensured compliance with HIPAA standards when handling confidential information related to medical records or treatment plans.
•
Maintained accurate documentation regarding all aspects of patient care in accordance with state regulations.
•
• Performed range of motion exercises with residents to improve mobility. Educated family members on appropriate care techniques for their loved ones upon discharge from the facility.
•
• Collaborated with interdisciplinary team members to create individualized plans of care for each resident.
• Performed daily audits of logistic activities such as inventory control systems, shipment record accuracy.
• Collaborated with sales team members on new product launches or promotions.
• Ensured compliance with all applicable laws and regulations related to international trade agreements.
• Facilitated communication between customers and other departments within the organization.
• Researched alternative solutions when needed to meet customer expectations.
• Processed orders accurately and efficiently, while ensuring compliance with company policies.
• Utilized problem-solving skills to troubleshoot customer complaints and resolve disputes. Managed logistics documentation including bills of lading, manifests, certificates of origin, customs documents and more.
•
• Created weekly and monthly activity reports for management review.
• Reviewed reports from third party carriers regarding shipment status updates.
• Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
• Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
• Utilized restorative care techniques to promote patient independence.
• Participated in educational activities to stay up-to-date with best practices in nursing.
• Monitored pain and provided comfort measures, reporting abnormalities to nursing staff.
• Utilized PPE appropriately and followed patient safety and infection control guidelines.
• Lifted and repositioned non-ambulatory patients to prevent accidents and falls.
• Stocked patient rooms and supply areas to meet patient care needs.
• Utilized various communication channels when contacting delinquent customers. Billing & Collections Specialist
MAR 2014 - SEP 2017 Security National Automotive Acceptance Company, US Customer Service & Sales Representative
JUN 2012 - MAR 2014 Scherzinger Termite And Pest Control, US Student Loan Counselor
FEB 2008 - JUL 2012 General Revenue Corporation, US
• Communicated effectively with all levels of management regarding collection issues.
• Analyzed customer accounts for delinquency trends and developed solutions to address them.
• Reviewed credit reports and other documents to assess risk associated with extending credit terms. Worked closely with internal departments such as sales, finance, legal., to resolve disputes quickly and efficiently.
•
• Responded promptly to customer inquiries regarding account balances or payment arrangements.
• Conducted skip tracing activities to locate missing or unresponsive customers.
• Managed a portfolio of high-risk accounts while minimizing losses and maximizing recoveries.
• Created reports to track claims submissions, denials, appeals, and reimbursements.
• Processed payments in a timely manner to ensure proper reimbursement for services rendered.
• Assisted with training new staff members on billing procedures and policies.
• Maintained up-to-date knowledge of health care regulations related to billing practices.
• Performed detailed research on accounts receivable and payment history to ensure accuracy of records. Demonstrated strong organizational skills by managing multiple tasks simultaneously while meeting deadlines.
•
Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
•
Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
•
Developed strong relationships with customers through effective communication and problem resolution techniques.
•
Performed data entry tasks accurately into the system to ensure accuracy of information provided to customers.
•
• Conducted follow-up calls with customers to ensure their satisfaction with service received.
• Created reports summarizing call volumes, average call times, common customer complaints. Identified opportunities to upsell additional products or services in order to increase revenue for the organization.
•
Created customized loan management plans tailored to each borrower's individual needs and financial situation.
•
Assisted borrowers with completing the application process for federal student loans, providing guidance throughout the entire process.
•
Collaborated with lenders, guarantors, servicers, and other organizations related to student loan servicing activities.
•
• Advised borrowers on their rights and responsibilities associated with obtaining a student loan. Maintained accurate records of all counseling sessions, ensuring compliance with applicable laws and regulations.
•
Facilitated communication between lenders, servicers, guarantors, schools related to customer service issues or discrepancies.
•
Developed and maintained relationships with school personnel in order to provide comprehensive loan counseling services.
•
• Worked with clients to identify financial goals and to find ways of reaching those goals. SKILLS
• Client Needs Analysis
• Operational Efficiency
• Revenue Generation
• Quotes and Sales
• Conflict Mediation
• Training and Development
CERTIFICATIONS
• Insurance License/53412839
• State tested nurse aide/602*********
Contact this candidate