Store Manager Customer Service

Profile

Reliable and friendly consultant who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Believes in the importance of trust between a customer and their consultant. Negotiates differences and facilitates a comfortable work environment for everyone.

Experience

AT&T - Consultant May 2015-Current

Provides feedback and training for team members, facilitates conflict resolution among team members, analyzes and resolves business account issues, maintains close customer relationships, almost doubled personal sales in the last year, analyzes issues and develops strategies to meet team and personal goals

Professional Floor Maintenance August 2014-May 2015

Was responsible for servicing commercial and residential clients, strengthened skills in patience and perseverance

IHOP - Waitress 2004-2006

Began growing customer service skills, attention to detail, and abilities to multitask successfully

Education

Comfort High School Graduated 2006

Was involved in band, church orchestra, and community theater throughout

Accomplishments & Skills

Fulfilled all supervisory duties when the store manager was on vacation. We had just come under new ownership, and the preorder for the IPhone 7 was the week of our new store manager’s vacation. I was able to take the manager’s call on Tuesday, do the inventory, and, with the help of my crew and district manager, have a very successful launch.

• Opus system

• Visual Displays

• Store maintenance

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