Rima Narinian

Granada Hills, CA *****

adw4cd@r.postjobfree.com

+1-747-***-****

A position that would utilize my experience and skills as a Patient Service Associate providing excellent and professional services.

Authorized to work in the US for any employer

Work Experience

Patient Service Associate

Exer Urgent Care - Chatsworth, CA

January 2022 to Present

• Patient registration for scheduled COVID appointments. Appointment confirmation via text and call.

• Call Center-handling high call volume for all Exer clinics.

• Virtual Care- registration for virtual provider visits.

• Kiosk- patient registration for 32+ clinics. Remote kiosk support.

• Greeting all patients with professional demeanor.

• Answering all calls with urgency and efficiently registering patients to make sure care is provided in a timely sensitive manner.

• Checking in patients virtually and patiently guiding them through the registration process, including the processing of all forms and insurance; verification of patient identity and demographics; processing of payments and posting patient balances.

• Providing great attention to detail and accuracy of medical records.

• Maintaining HIPPA compliance and patient safety.

• Supporting clinics with any tasks that can be done remotely.

• Helping the team with any issues or support.

• Reporting feedback to manager and supervisors.

Medical Administrative Assistant

Uroplus Center - Burbank, CA

April 2016 to December 2021

• Checking patients in at the front desk

• Answering the phone

• Scheduling and confirming appointments

• Compiling medical records and charts

• Insurance and eligibility verification

• Prepare and submit billing data and medical claims to insurance companies

• Prepare bills and invoices, and document amounts due for medical procedures and services

• Follow-up on missed payments and resolve/appeal denied claims

• Billing and Accounts Receivable

• Processing insurance payments and applying EOB's

• Data entry, medical records

• Assisting back office with additional help when needed In Home Supportive Service Provider

Life for an Elderly Woman

Department of Public Social Services - Chatsworth, CA July 2012 to November 2016

Chatsworth, CA

July 2012 to November 2016

Chatsworth, CA

• Complete all daily living tasks to enhance the quality of life for an elderly woman.

• Perform vitals/glucose testing and assist in administering injections.

• Responsible for medication management.

Domestic Related Services:

Prepare Meals

Meal Clean Up

Routine Laundry

Shopping for Food

Running Errands

Non-Medical Personal Services:

Bowel/Bladder Care

Feeding

Dressing

Ambulation (help with walking, including getting in/out of vehicle) Transferring (help with moving in/out of bed, on/off seats) Bathing, Oral Hygiene, Grooming

Rubbing skin, Repositioning

Help with Setting up Medication

Summer Youth Intern Kaiser Foundations Hospitals

Kaiser Permanente - Panorama City, CA

June 2010 to August 2010

Obtained medical information of patients, weight and height measurements and vital signs.

• Took and recorded patients' temperature, pulse and blood pressure.

• Worked with Pre-Operation Unit; took vital signs, developed patient charts, stacked supplies and preserved clean rooms for patients.

• Shadowed nurses in Prenatal Unit. As well as, took vitals and provided support to new mothers.

• Maintained efficient patient flow.

• Ensured safety and well-being of patients.

Volunteer

Kaiser Permanente - Panorama City, CA

Responsibilities

Completed 100 hours.

Worked in different departments assisting in additional help. Education

Bachelor of Arts in Psychology

California State University Northridge - Northridge, CA 2015

Associate of Arts in General Studies

Los Angeles Valley College

2012

High School Diploma

Ulysses S. Grant High School

2010

Skills

• Bilingual: Fluent in English and Armenian

• Good work ethics

• Multitask

• Good customer service and communication skills

• Professional manner and ability working with group or team

• Emotional Intelligence

• Highly Organized

• Functions well under pressure

• Dedicated Provider

• Ability to work with Microsoft (excel, word, PowerPoint, access)

• Fast typing skills

• Familiarity with technical language (e.g. medical)

• Pharmacy Technician Certificate

• Pharmacology Certificate

• Patient-focused care

• Medical records

• HIPAA

• EHR systems

• Medical receptionist

• Medical scheduling

Languages

• English and Armenian - Fluent

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