Patient Service Associate
Resume:
Rima Narinian
Granada Hills, CA *****
****.********@***.***
A position that would utilize my experience and skills as a Patient Service Associate providing excellent and professional services.
Authorized to work in the US for any employer
Work Experience
Patient Service Associate
Exer Urgent Care - Chatsworth, CA
January 2022 to Present
• Patient registration for scheduled COVID appointments. Appointment confirmation via text and call.
• Call Center-handling high call volume for all Exer clinics.
• Virtual Care- registration for virtual provider visits.
• Kiosk- patient registration for 32+ clinics. Remote kiosk support.
• Greeting all patients with professional demeanor.
• Answering all calls with urgency and efficiently registering patients to make sure care is provided in a timely sensitive manner.
• Checking in patients virtually and patiently guiding them through the registration process, including the processing of all forms and insurance; verification of patient identity and demographics; processing of payments and posting patient balances.
• Providing great attention to detail and accuracy of medical records.
• Maintaining HIPPA compliance and patient safety.
• Supporting clinics with any tasks that can be done remotely.
• Helping the team with any issues or support.
• Reporting feedback to manager and supervisors.
Medical Administrative Assistant
Uroplus Center - Burbank, CA
April 2016 to December 2021
• Checking patients in at the front desk
• Answering the phone
• Scheduling and confirming appointments
• Compiling medical records and charts
• Insurance and eligibility verification
• Prepare and submit billing data and medical claims to insurance companies
• Prepare bills and invoices, and document amounts due for medical procedures and services
• Follow-up on missed payments and resolve/appeal denied claims
• Billing and Accounts Receivable
• Processing insurance payments and applying EOB's
• Data entry, medical records
• Assisting back office with additional help when needed In Home Supportive Service Provider
Life for an Elderly Woman
Department of Public Social Services - Chatsworth, CA July 2012 to November 2016
Chatsworth, CA
July 2012 to November 2016
Chatsworth, CA
• Complete all daily living tasks to enhance the quality of life for an elderly woman.
• Perform vitals/glucose testing and assist in administering injections.
• Responsible for medication management.
Domestic Related Services:
Prepare Meals
Meal Clean Up
Routine Laundry
Shopping for Food
Running Errands
Non-Medical Personal Services:
Bowel/Bladder Care
Feeding
Dressing
Ambulation (help with walking, including getting in/out of vehicle) Transferring (help with moving in/out of bed, on/off seats) Bathing, Oral Hygiene, Grooming
Rubbing skin, Repositioning
Help with Setting up Medication
Summer Youth Intern Kaiser Foundations Hospitals
Kaiser Permanente - Panorama City, CA
June 2010 to August 2010
Obtained medical information of patients, weight and height measurements and vital signs.
• Took and recorded patients' temperature, pulse and blood pressure.
• Worked with Pre-Operation Unit; took vital signs, developed patient charts, stacked supplies and preserved clean rooms for patients.
• Shadowed nurses in Prenatal Unit. As well as, took vitals and provided support to new mothers.
• Maintained efficient patient flow.
• Ensured safety and well-being of patients.
Volunteer
Kaiser Permanente - Panorama City, CA
Responsibilities
Completed 100 hours.
Worked in different departments assisting in additional help. Education
Bachelor of Arts in Psychology
California State University Northridge - Northridge, CA 2015
Associate of Arts in General Studies
Los Angeles Valley College
2012
High School Diploma
Ulysses S. Grant High School
2010
Skills
• Bilingual: Fluent in English and Armenian
• Good work ethics
• Multitask
• Good customer service and communication skills
• Professional manner and ability working with group or team
• Emotional Intelligence
• Highly Organized
• Functions well under pressure
• Dedicated Provider
• Ability to work with Microsoft (excel, word, PowerPoint, access)
• Fast typing skills
• Familiarity with technical language (e.g. medical)
• Pharmacy Technician Certificate
• Pharmacology Certificate
• Patient-focused care
• Medical records
• HIPAA
• EHR systems
• Medical receptionist
• Medical scheduling
Languages
• English and Armenian - Fluent
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