Felite Randolph

**** ***** ****** ***** ****, TX 77591

adw4c2@r.postjobfree.com

+1-832-***-****

Authorized to work in the US for any employer.

Professional Summary: Professional customer service representative with 9+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

WORK EXPERIENCE

USPS Mail Carrier

USPS - Seabrook, TX

June 2019 to Present

Deliver packages that weigh over 40pounds. Help on other routes that need help with to finish the day. Multiple tasks in working this job. Deliver packages and mail to businesses and people in towns, cities, and rural areas. Place packages and letters in mailbox and secure with mailbox flap. Place larger packages on porch or doorstep. Take packages into businesses and give them to individuals. Ensure people sign off for receipt of package. Arrange mail in delivery sequence. Collect money for postage-due and COD (cash-on-delivery) fees and obtain signed receipts for registered, certified, and insured mail. Leave notices on customers' doors informing them packages cannot be delivered and will be held. Sell stamps and money orders. Answer questions about postal regulations. Provide change-of-address cards and other postal forms when requested. Operate an approved vehicle to deliver mail or walk on foot. Assist people by lifting heavy packages and placing them at their door. Inform individuals when mail cannot be delivered due to holidays or inclement weather.

Custodian Worker

CIVIC CENTER - League City, TX

April 2016 to June 2019

Cleaned rooms, hallways, restrooms, elevators, stairways, work areas to maintain health standards emptied wastebaskets, emptied, and cleaned ashtrays, and transported trash and waste to disposal areas.

Washed window, walls, ceilings, and woodwork, waxing, and polishing, as necessary.

Followed procedures for chemical cleaners and power equipment, preventing damage to floors and fixtures.

Sprayed insecticides or fumigants to prevent insect or rodent infestations.

Completed daily mopping, dusting, vacuuming, and cleaning of all communal areas including bathrooms and administrative offices complete daily trash cleanup and disposal.

Ensure a clean and sanitary atmosphere for the residents, staff, and visitors.

Overnight Stocker

Walmart - Friendswood, TX

February 2013-May 2016

Communicate with team, and stock shelves with items by making sure that items were brought forward.

Assisted customers during night hours by providing them with product information and if needed accompany customers to required shelves and provided them with the price and expiry information.

Practiced proper lifting techniques along with ladder and riser safety rules.

Use pallet jackets carefully when transporting pallets of stock from one location to another.

Followed safe work practices by keeping work areas free from debris.

Ensured that no damaged or expired items are placed on shelves and report any damage to shelves, carts, or baskets to the supervisor on an immediate basis.

Managed stock inventory and make sure that it is accurate by rechecking it and ensure that items are marked properly before they are sent to the floors.

Refilled and rotated items on shelves to maintain well-stocked inventory.

Receptions

City Crown Home Health

August 2009-November 2014

Managed the front office, Manage multiple phone lines, and forward calls.

Provided customer service excellence by answering customer questions, resolving issues, and scheduling appointments.

Calling patients to remind them of upcoming appointments.

Entering patient information in a computer or filing system

Processing payments

Transcribing doctor/physician notes

Processing patient intake forms

Health Care Provider

City Crown Home

Health Agency Inc - Friendswood, TX

June 2009 to January 2015

Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.

Gathered dietary information, assisted with feeding, and monitored intake to help patients achieve nutritional objectives and support wellness goals.

Delivered assistance elderly clients in daily activities including bathing, dressing, physical transfer, and care for incontinence.

Assisted 2-3 patients per day with handling daily chores and errands by transportation to appointments, cleaning personal spaces and purchasing supplies.

Supervisor/Cashier

McDonald's - Crockett, TX

June 2003 to October 2010

Achieve 99.9% customer satisfaction rating based on client and receipt surveys.

Administer a team of 10+ fast food cooks, cashiers, and servers, delivering training on food preparation, presentation, sanitation, and safety procedures.

Ensure 100% satisfaction by promptly processing orders from drive-through customers.

Achieved optimal customer satisfaction by preparing tables and communicating with coworkers to deliver fast food items within 1 minute to customers through to drive-through.

Performed all cash management activities such as cash and credit cards daily.

Managed and trained a cross-functional team of 7+employees on preparation and presentation of 4 fast food items.

EDUCATION

High School

Lovelady School - Lovelady, TX

College: Remington-Graduate

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