General Sales Manager
Resume:
Massimo (Max) Aragona
High-achieving General Sales Manager adept at building and leading successful sales teams. Versed in Automotive industry practices, needs and customers. Offering 35 years experience.
Work History
2007-08 - 2022-06
General Sales Manager
Mercedes- Benz Oakville, Oakville, ON
●Successfully guided Mercedes-Benz Oakville from 350 new and preowned sales per year to 1500 new, preowned, and Vans.
●Achieved year over year record sales volumes in both new and pre owned.
●Consistently meeting manufacturers targets, and internal budgets month over month, year over year.
●Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
●Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
●Maintained extensive knowledge of company products and services.
●Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
●Upheld company policies and implemented standards fairly.
●Recruited and hired top-level talent to add value and expertise to sales department.
●Established and cultivated solid business relationships with new or existing customers.
●Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
●Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
●Evaluated performance against goals and implemented appropriate development plans.
●Resolved customer issues quickly to close deals and boost client satisfaction.
●Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
●Targeted and prospected for new business through telemarketing, individual creativity and innovation.
●Tracked pipeline data, won vs. lost opportunities and lead response times.
1995-04 - 2007-06
Business Manager/Sales Manager
Zanchin Auto Group/ Erin Mills Acura, Mississauga, Ontario
Successfully managed all aspects of the Business office in a high volume fast paced dealership.
Responsible for generating gross profit to enhance overall new and pre owned per vehicle average.
Liaised with factory finance provider, and all banks.
Responsible for the presentation and sake of aftermarket products, Extended warranties, life and disability insurance.
1991-01 - 1995-03
Business Manager
Scarboro Imports Mazda, Scarborough, Ontario
1987-07 - 1990-12
Sales Consultant
Albion Mazda, Rexdale, ON
Education
1983-04 - 1985-04
Food And Beverage Management : Hotel, Resort And Restaurant Management
George Brown College - Toronto, ON
Accomplishments
Led Mercedes-Benz Oakville to an unprecedented 10 Star Dealer Awards. A prestigious honour awarded to select dealers nation wide, for excellence in sales, and service.
Recipient of the Mercedes-Benz Presidents Circle Award.
Languages
Italian
Interests
Movies, Motorcycles, Fitness
Contact
Address
Mississauga, ON, L5N 7M5
Phone
**********@*****.***
Skills
Team development
Goal Setting
Sales processes
Order management
Business development and planning
Goals and performance
Empowers high-performing sales teams
Staff Management
Operations
Positive and upbeat
Relationship building
Time management
Analytical problem solver
Accomplished manager
Coaching and mentoring
Decisive
Verbal and written communication
Contact this candidate