Customer Service Coordinator
Resume:
WILLIAM
SMITH
Westfield, IN
*******.***.*****@*****.***
PROFESSIONAL SUMMARY
Exceptional manager with excellent team building and leadership abilities. Delivers high-quality service and consistent business results with resourceful management of routine and complex challenges. Achieves short- and long-term objectives with successful strategic planning and performance optimization.
SKILLS
●Customer service
●Employee training
●Business administration
●Loss prevention
●Budget coordination
●Risk management
●Inventory control
●Operations oversight
●Business management
●Performance improvement
●Team work
EXPERIENCE
General Manager
Discount Tire Multiple Locations, Indiana
June 2006 - December 2022
●Technician, Responsible for maintaining and repairing equipment, troubleshooting technical issues, and ensuring equipment is functioning properly and changing tires and wheels.
●Crew Chief, Responsible for overseeing and directing the work of other team members, managing shift schedules, and ensuring that safety and quality standards were met.
●Service Coordinator, Responsible for coordinating and scheduling maintenance and repairs for equipment, managing inventory, and communicating with external vendors and suppliers.
●Sixth Assistant: Responsible for providing support and assistance to the management team, coordinating tasks and projects, and ensuring that operations run smoothly.
●Fourth Assistant, Responsible for overseeing the operations of the backroom, ensuring that equipment is functioning properly, and that products are shipped out in a timely manner.
●Third Assistant, Responsible for managing the store's marketing efforts, developing promotional materials and campaigns, and ensuring that products are properly displayed and priced.
●Senior Assistant, Responsible for managing the store while the manager was away, ensuring that safety and best practices are followed, and that products are properly displayed and priced.
●General Manager, Responsible for overseeing all aspects of the store's operations, including managing staff, overseeing inventory and budgets, and ensuring that the store meets its sales and profit goals.
Assistant Manager
Hardee's Westfield, Indiana
February 2004 - June 2006
●Helped senior managers run smooth operations by independently handling day-to-day requirements.
●Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems.
●Monitored and documented team success through regular performance evaluations.
●Optimized inventory for maximum revenue generation.
EDUCATION
Diploma
Westfield High School, Westfield, Indiana
August 2007
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