Billing Specialist Customer Service

Toyin Aderinto-Olugbade

301-***-****

********@*****.***

OBJECTIVE

To obtain a challenging and rewarding position as a Professional expert. Able to work on own initiative and as part of a team. Create and Maintain customer relationship. Proven leadership skills involving managing, developing and motivating teams to achieve their objectives.

First – class analytical, design and problem solving skills. Dedicated to maintaining high quality standards, solution oriented individual, loyal professional with proven ability to develop innovative solutions for increasing reliability and improving productivity in a variety of areas with years of experience. I am skilled at converting opportunities, creating and maintaining Client/ Customer relationship.

WORK EXPERIENCE:

Insight Global Washington DC

Desktop Support Technician

(2019-Present)

·Assembled/configured servers and network devices traditionally or virtually.

·Migrated Windows 10 machines to Mac OSX.

·Managed storage and cloud data through Crashplan.

·Applied patches through Manage Engine Desktop Central.

·Ensured daily/weekly back-up procedures are being executed and adapt plan as necessary.

· Secured servers and laptops with patches and anti-virus software.

· Asset management for all company issued computer equipment.

· Troubleshot application/operating system issues.

· Maintained/managed telephone switch digital/analog and VOIP.

· Managed various types of medium-to-complex project initiatives, upgrades and maintenance activities.

·Continually performed research, evaluate and provide documented recommendations for new technologies and tools.

·Migrated users from MS Office 2010 to MS Office 2016.

·Managed software roll-outs/upgrades such as disc encryption and 2 factor authentication.

·Managed technical setup of industry trade shows and conferences.

·Performed security patching and Malicious Process Investigation.

·Managed audio/visual devices at corporate office including video-conferencing.

·Added, modified, and deleted users from Active Directory.

·Performed group policy updates.

·Performed password resets.

CVS Pharmacy, Washington, DC

General Store Manager

(2008 -2019)

·Responsible for general store and team management.

·Compiling, processing and generating weekly financial and payroll reports and timesheets for employees.

· Coordinate sales transactions and streamlined complicated pricing process to improve efficiency.

·In charge of ensuring team members develop and maintain good customer service/relations.

·Responsible for maintaining cleanliness and security in the work environment.

·Lead a team of associates to execute company business initiatives and operations to ensure profitability while providing a superior customer and associate experience.

·Execute recruiting strategies, provide new hire on-boarding, training, and leadership development and performance improvement.

·Financial management

·Set goals and implement action plans to achieve expectations.

·Sales and Inventory Management.

·Manage budget, payroll, margin, expenses and other accounts of the Profit & Loss Statement.

·Multi-Store Management

·Store shrink reduction by 50% from fiscal 2016-fiscal 2017

·Merchandising/Presentation.

·Presented management Development program training courses for new in role management associates.

·Captained Assets Protection Department for Shrink reduction strategies

·Increased OSAT (Overall Customer Satisfaction) by 75% 2016-2017.

·Achieved Excellence in Compliance Certification and Community Responsibility for compliance in government/company policy regarding pharmacy and retail operations.

Time Warner Telecom, laurel, MD

Billing Specialist

(1999-2008)

· Managed up to 250 accounts for daily financial statements;

·Provided timely and accurate bookkeeping/accounting for Telecom Customers;

·Researched and identified issues regarding contract changes and modifications;

·Identified and resolved policy violation issues;

·Reviewed subordinate’s work to ensure that billed invoices were in compliance with appropriate contracts and guidelines;

·Generated Excel Spreadsheets and Balance sheets.

·General office Organization.

·Lias with team lead for correction to customer billing.

SKILLS:

Strong written and oral communication skills; Great organizational and analytical skills;

Proven Customer Service Skills, High level of Responsiveness and Initiative, Sound judgment and a high level of discretion and confidentiality; Efficient, Detail oriented and Highly Organized

Proficient in Microsoft Office Suite, including Word, Excel, Outlook, PowerPoint.

EDUCATION:

MBA Accounting 2008-2009

Strayer University, Washington, DC

B. Eng. Electrical Engineering 1994-1997

South Bank University, London, UK

REFERENCES: Available upon request

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