Asset protection Investigator
Resume:
lacreisha Jones
Spring Lake, NC
*********.*****@***.***
Authorized to work in the US for any employer
Work Experience
Asset Protection Investigator
Walmart - Fayetteville, NC
September 2022 to May 2023
Exceptional customer service abilities
Ranked #2 in the in the Market for apprehensions and Asset Recovery High oral and written communication skills
Maximized sales through asset protection strategy implementation. Apprehended shoplifters as required.
Coordinated all activity with loss prevention team and store management. Created safe work environment and positive customer experience. Investigated internal thefts of store products and currency
• Strong knowledge of asset protection safety and operations processes and procedures
• Excellent abilities in utilizing CCTV and recording equipment
• Superior expertise in identifying theft and fraud mitigation solutions
• Outstanding skills in handling confidential information
• Sound attention to detail and problem-solving skills
• Exceptional customer service abilities
• High oral and written communication
• Maintained a secure and safe shopping and working environment.
• Performed random customer and personnel searches to ensure merchandise security.
• Monitored building physical security in coordination with local authorities.
• Maintained and updated store surveillance systems as needed. Personal Shopper
Sam's Club Fulfillment - Fayetteville, NC
January 2021 to April 2022
• Fulfills Member Pick n Pull and Click n Pull orders
• Reviewing orders
• pulling items from shelves
• Scanning items
• Wrapping and palletizing items
• Ensuring the accuracy of orders and invoices
• Securing items until Members arrive
• Following up on out-of-stock merchandise to meet Member needs. Grill Cook
Mcdonald's Future Unlimited - Spring Lake, NC
August 2020 to January 2021
• Take oders from my overhead screen . Order preparation and daily specials.
• Prepare ingredients such as meats and vegetables that need to be used for food preparation purposes.
• Make the availability of fresh ingredients possible on a daily basis and store them properly.
• Rotate food items in cold storage and trash any expired items.
• Sort, chop, and store food items that need to be used for cooking purpose cooking items from the menu by following standard recipes.
• Assure the cleanliness and sanitization of all work areas such as countertops.
• Arrange for ovens and cooking ranges to be set at proper heat levels.
• Organize uncooked food in dishes and place them in ovens or cookers for preparation purposes.
• Monitor the time needed for each dish to cook and remove cooked dishes.
• Aesthetically place food items on plates and platters for serving purposes.
• Place prepared dishes and platters on trays to make them ready for serving.
• Clean and sanitize kitchen floors, ovens, and other cooking equipment periodically.
• Wash and dry dishes, flatware and glasses and throw away trash in trash receptacles. Modular Team Associate
Walmart
April 2020 to January 2021
• Responsible for modular update preparation, development, and implementation of the category
• Attend modular update meetings and work sessions with the buyer for the purpose of modular creation and implementation
• Utilize space management software to conduct analyses to insure appropriate inventory levels across category
• Conduct analyses on new item introduction and store execution
• Manage Walmart Trait system and maintain accurate and up to date records of store assignments
• Assist in running item to store matrix during relay time period
• Run weekly Retail Link report on performance for Category Advisory Team; Update IRI reports as needed
• Maintaining the digital product database utilizing the ProSpace system
• Support the team as other needs arise
SKILLS
• Modular Development and Clustering experience; In-depth knowledge of Walmart modular process and replenishment system preferred
• Advanced communication and interpersonal skills
• Ability to build and analyze reports with high attention to detail
• Flexible and adaptable with a high tolerance for change
• Solid and proven analytical skills
• Time management and ability to handle multiple projects and meet deadlines
• Teamwork
• Proficiency in Walmart Retail Link, MADRID 2.0, JDA/ProSpace
• Expertise in using data and business tools such as Excel, Power BI, Outlook, Word, PowerPoint, etc Packer/Shipper/ Receiving
Amazon Fulfillment Associates - North Haven, CT
September 2018 to July 2020
• Take picking orders from supervisors and attempt to find products in Amazon warehouses
• Ensure that the picked product conforms to the order sheet provided
• Check the product to ensure that it is in proper working condition and is not damaged
• Isolate damaged items to a predefined marked area and report it to supervisor
• Ship package and receive package making sure that all the proper procedures are followed
• Ensure that the quantity specified is picked by counting it several times before taking it to the packing pallet
• Transport items to packing pallet and pack them in specified containers
• Ensure that containers are marked properly and labeled appropriately
• Measure and weigh the packed container and put information on the packing
• Ensure that package information is recorded manually first and then punched into the database system along with its status
• Seal packed containers by using glue, nails and other fasteners
• Transport packed materials to the shipment pallet using hand equipment or forklifts
• Make sure that product containers are loaded onto trucks using the best safety products
• Ensure that all necessary packaging documents are handed over to the delivery personnel at the time of loading
• Shift and move products inside the delivery vehicle so that they are stacked properly
• Enter picking, packing and loading information into the predefined Amazon database me
• Handle voice-directed picking processes by following set protocols
• Maintain daily production and packing records
• Report any errors in product selection and quantity to the supervisor immediately Receiver/Stocker/Cashier
Dollar Tree - Orange, CT
January 2018 to October 2019
• Organized, stocked, and restocked shelves with goods for sale
• Replaced and rotated items on the sales floor in compliance with store procedures
• Inventory stock items and record data manually or using computer
• Document discrepancies and adjust errors
• Deliver incoming stock to various departments
• Verify, inspect and label incoming orders and store in central supply area in rear of store
• Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
• Operating scanners, scales, cash registers, and other electronics.
• Balancing the cash register and generating reports for credit and debit sales
• Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer
• Processing refunds and exchanges, resolving complaints
• Bagging or wrapping purchases to ensure safe transport
• Following all store procedures regarding coupons, gift cards, or the purchase of specific item
• Maintaining a clean workspace
Front Desk Associate
Planet Fitness - Milford, CT
January 2017 to October 2019
Greeted members, prospective members and guests, providing exceptional customer service
• Handled all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions
• Check members into the system
• New member sign-up
• Take prospective members on tours of the facility
• Facilitated needed updates to member's accounts using Microsoft word
• Create spread sheets using Excel
• Responded to member questions and concerns in a timely and professional manner and elevated to Assistant Manager or Manager as needed
• Assisted in maintaining the neatness and cleanliness of the club Assembly Line Worker
Cosmo Products, LLC - West Haven, CT
January 2018 to August 2019
Successful in working long hours in challenging environments, and completing tasks such as moving supplies, organizing products and packaging shipments. Excellent history of working well with other team members, pitching in to help achieve team goals.
Assembly protocols
• Machinery operation
• Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients.
• Examined incoming materials and compared to documentation for accuracy and quality.
• Calibrated machines to maintain required productivity levels and adherence to quality standards. • Inspected final products to assess compliance with quality standards and established tolerances.
Production Worker Acme Prod Manufacturing Inc Orlando, Florida
• Monitored machinery in operation to identify concerns and make corrections or report complex problems. • Supported machine operators in setup and operation of production
equipment resulting in efficient runs.
• Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
• Supported current production needs by moving items between equipment, conveyors and staging areas.
• Documented production information via daily system logs and discussed non-conformance issues with management
Room Attendant
BKLYN House Hotel - Brooklyn, NY
January 2015 to May 2016
• Changed bed linen and made beds
• Replace used towels
• Sweep and mopped floors
• Vacuumed carpets
• Dusted furniture
• Replenished bath care products (e.g. soap and shampoo, etc. based on the brand standards of the property)
• Restocked beverages and food items in the mini-bar
• Cleaned public areas, such as the corridors and lobby
• Reported any technical issues and maintenance needs to the engineering team
• Addressed guests' queries (e.g. on additional services and so forth)
• Help guests retrieve lost items
• Ensure all assigned rooms are clean and tidy by the end of the shift
• Follow hotel security guidelines
Education
High school diploma
Penn Foster - Remote
January 2012 to July 2015
Skills
• Food Service
• Picking & packing
• Order picking
• Kitchen experience
• Packaging
• Warehouse Experience
• Stocking
• Restaurant Experience
• Food Preparation
• Shipping & Receiving
• Cooking
• Merchandising
• POS
• Cleaning Experience
• Materials Handling
• Serving Experience
• Kitchen Management Experience
Assessments
Work Style: Reliability — Highly Proficient
July 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Attention to Detail: Inventory — Proficient
May 2019
Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.
Full results: Proficient
Cleaner Fit — Highly Proficient
April 2020
Measures the traits that are important for successful cleaners. Full results: Highly Proficient
Customer Focus & Orientation — Proficient
March 2020
Responding to customer situations with sensitivity Full results: Proficient
Cooking Skills: Basic Food Preparation — Completed January 2020
Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Completed
Security Guard Skills — Highly Proficient
March 2020
Assessing risks, enforcing security standards, and handling complaints. Full results: Highly Proficient
Attention to Detail — Completed
March 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Warehouse Associate — Proficient
November 2020
Assesses the tendencies that are important for success in warehouse roles Full results: Proficient
Attention to Detail — Completed
November 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Customer focus & orientation — Familiar
August 2022
Responding to customer situations with sensitivity Full results: Familiar
Management & leadership skills: Impact & influence — Proficient January 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Sales skills — Familiar
January 2022
Influencing and negotiating with customers
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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