Service Representative Customer

HALLIE CONZEL

San Antonio TX ***** 210-***-**** ******@*****.*** SUMMARY Customer-centric problem-solver with extensive track record of success in delivering top-notch client experiences. Background in inside sales, administration and management, hospitality, and other customer-facing roles. Collaborative teammate, also able to work independently without extensive supervision. Quick study and eager learner committed to professional development and growth. Diligent and reliable, with a solid work ethic; adaptable, resourceful, and never afraid of hard work.

PROFESSIONAL EXPERIENCE

Manager

Anytime Fitness (2022-2023)

Oversaw daily operations on-site; responsible for enhancing location profile and profitability, handling member accounts, maintaining facility, and ensuring that industry best-practices and corporate standards were upheld. Primary duties included:

● Undertaking sales and marketing efforts, including promotions and class additions, to attract new customers and maintain or increase current-member engagement. Maintain visibility and regular interaction with members to assess satisfaction.

● Handling inquiries from potential members and working to convert; receiving and addressing all emergencies, and member concerns.

● Completing administrative tasks, including new-member account creation, communication with corporate office, and monitoring of budget and financial records.

● Ensuring that member account information is accurate and secure, and updating as needed.

● Cleaning and maintaining the center and its equipment. Submitting requests for repairs and maintenance, and following through to ensure completion. Customer Service Representative

CBE Companies (2019-2020)

Received inbound calls, and assisted customers experiencing fraudulent activity on their credit cards. Key strengths utilized included:

● Maintaining a calm and reassuring demeanor while assisting angry or upset customers dealing with high-stress situations.

● Multitasking complex procedures: Utilizing several screens and internet programs simultaneously in order to understand and resolve the issue.

● Protecting sensitive data.

Server

Sushihana (2019-2020)

The Melting Pot (2018-2019)

Chuy’s Tex-Mex (2017-2018)

Pappadeaux Seafood Kitchen (2016-2017)

The Reel Seafood House (2013-2016)

Strove to deliver impeccable service to every guest by maintaining focus, positivity, professionalism, and calm energy at all times. Went above and beyond my job duties by educating myself on each restaurant’s cuisine style and menu offerings, making customers’ drinks when helpful to bar staff, personifying “If you have time to lean, you have time to clean” credo, supporting my coworkers with food expediting and filling in in times of illness or emergency, and always going the extra mile to help create a smooth shift for staff and a memorable experience for guests. Learned all aspects of FOH and BOH operations over a 7-year period that began in high school. EDUCATION

Smithson Valley High School (2015)

Accomplishments: AP English III and IV

Varsity Swim Team; qualified for TISCA, Regionals, and Regional Finals

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