Sales Associate Customer Service

Phuong Uy Nguyen

Elmwood Park, NJ ***** • 862-***-**** • **************@*****.*** • WWW: Bold Profile

Education

Associate of Science: Business Administration, Expected in 01/2024 Borough of Manhattan Community College of The City University of New York - New York, NY Dean's List Spring 2022

Dean's List Fall 2022

Dean's List Spring 2023

3.7 GPA

Ranked in To 10% of class

Relevant Coursework: Accounting & Marketing

High School Diploma: 06/2021

Fair Lawn High School - Fair Lawn, NJ

Awarded Seal of Biliteracy.

3.7 GPA

Ranked in Top 15% of class

Honor Roll ( From 2019 to 2021)

Professional Summary

Motivated and detail-oriented Business Administration student with a strong academic record and practical experience in various aspects of business operations. Skilled in problem-solving, communication, and collaboration, with a demonstrated ability to work well under pressure. Knowledge of Microsoft Office Suite. Seeking an internship or entry-level position in a dynamic business environment to further develop skills and gain hands-on experience in the industry. Skills

Hospitality Service Expertise

Complex Problem-Solving

Sales Expertise

Transactions and Cash Handling

Product Restocking

POS Systems

Account Invoicing

Microsoft Office

Report Generation

Transaction Management

Leadership

Work History

Business Development Internship, 04/2023 to Current WOW Payment – New York

Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Reviewed client concerns and recommended appropriate changes to supervisors. Developed, maintained and utilized diverse client base. Trained new employees on customer service, money handling and organizing strategies. Engaged with customers to build business relationships. Server, 01/2023 to Current

TGI Fridays – Hackensack, NJ

Maintained clean and organized dining areas to uphold restaurant hygiene standards. Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. Worked with POS system to place orders, manage bills, and handle complimentary items. Cashier Team Lead, 12/2022 to 04/2023

Dunkin' Donuts – Carlstadt, NJ

Communicated with customers and team members to solve problems. Operated POS cash register and equipment to collect payments. Received and processed customer payments.

Trained team members on cash register operation and cash handling. Taught employees fundamentals of register use, merchandise scanning and customer service. Led cashiers and associates in providing thoughtful customer service. Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.

Sales Associate, 06/2021 to 11/2022

Macy's Department Store – Paramus, NJ

Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Trained new employees on customer service, money handling and organizing strategies. Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Managed returns, exchanges and refunds in accordance with store policy. Contributed to team objectives in fast-paced environment. Managed over 50 customer calls per day.

Fulfillment Team Member, 06/2021 to 11/2022

Macy's Warehouse – Paramus, NJ

Conducted interviews by following stringent guidelines and confidentiality laws. Maintained tidy and organized warehouse environment to comply with cleanliness standards. Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins. Checked product levels and recommended new purchases. Prepared and checked outbound shipments for accuracy. Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Received returns of damaged and incorrect orders to process replacements.

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