Project Manager or Business Analyst

RICHA BAWEJA

Atlanta, Georgia 561-***-**** *****.**********@*****.*** www.linkedin.com/in/richa-baweja

SUMMARY

Highly skilled professional with extensive experience delivering enterprise level projects within the banking business industry. Proven ability to manage all aspects of the project life cycle, including planning, execution, monitoring, and controlling. Possesses exceptional communication, problem-solving, and organizational skills, and a proven track record of delivering successful projects. Seeking a challenging position to leverage my skills and expertise in driving business growth and innovation.

EXPERIENCE

AMERICAN EXPRESS BANKING CORP Gurgaon, India Project Analyst - Project Management Office Jul 2019 - Jul 2022

Managed and delivered multiple business projects from planning to closure with responsibility and accountability for the outcomes

Owned the project execution plan and business objectives partnering with IT and/or Functional teams to translate Business regulatory requirements into tactical action items.

Coordinated and facilitated cross-team meetings for enterprise-level regulatory projects

Developed capability for customers to manage e-mandates online with better control and enhanced security

Automated bank’s financial reporting to information utility to monitor customer’s credit exposure

Designed & implemented regulatory reporting framework for AEBC to ensure timely & accurate filling of reports

Partnered with IT/Business for requests for information and proposal from 3rd parties

Fostered the culture of transparency, by designing dynamic project reports for stakeholders to enable progressive dialogue with Country Executives, PMO Steering Committee, and Audit & Compliance Committee

Conducted requirements gathering sessions with stakeholders and product owners and worked with them to analyze and document Business and Functional requirements

Assisted in coordinating testing efforts during releases and performed User Acceptance Testing (UAT) to ensure functionality meets business needs

Managed communication during releases and critical incidents to ensure smooth project delivery

Created business process flows and documented user stories and User Acceptance Criteria

Worked with various stakeholders to discuss and document the scope of the project and create data flow diagrams using tools like MS Visio

Tracked change requests and conducted impact analysis resulting from the change request

Interviewed SME's and Business Users to gather requirements and analyzed the feasibility of their needs by coordinating with the technical lead

Performed Gap Analysis of the processes to identify and validate requirements

Developed and documented timelines for project delivery and managed projects & resources to successful completion

Documented User Manuals and process documents & worked with third-party vendors to integrate their services

Designed and Implemented E2E project plan to meet deliverables with in-house Tech, Compliance, Legal & Operational Excellence

Performed scope analysis, and crafted user stories to deepen our understanding of the project needs

Maximized our delivery by continuous collaboration with the business & technical project team

Maintained project management information system for the development of standardized project plans

Optimized meetings and working sessions to allow better coordination and standards across all project teams

Trained and mentored Project Managers on internal tools and best practices

Facilitated team engagement activities across US, Canada & Mexico teams to help build a sense of comradery

AMERICAN EXPRESS BANKING CORP Gurgaon, India

(Contracted by ManpowerGroup Services India Private Ltd.) Aug 2017 – Jul 2019

Business Analyst IV - Concurrent Audit

Performed Concurrent audit for the bank to meet India Regulatory compliance

Streamlined the bank policies, procedures and processes to ensure compliance of the regulatory requirements

Prepared reports and work papers to record and summarize audit procedures performed

Promoted as Head of Concurrent Audit to lead the audit program for the bank and manage a team of seven auditors

AMERICAN EXPRESS Gurgaon, India

Lead Credit Specialist - Credit Bureau Unit Aug 2009 – Nov 2013

Managed Inventory Management System and special requests via emails to meet US regulatory compliance

Prepared Level 3 Process Maps to streamline the new regulatory process of Credit Bureau Unit

Trained and mentored team members for Cross Platform processes to increase efficiency and performance

Partnered with Compliance Control to enhance the US regulatory process

Organized R&R and events for the department to increase employee engagement and drive participation

SKILLS & CERTIFICATIONS

Certification: PMP CSM CSPO

System and Technology: Scrum/Agile & Waterfall Methodology, Jira, Confluence, Archer, Azure Machine Learning,

SAP S4/HANA, MS Office

Industry Skills: Project Management, Product Management, Business Analysis, Regulatory Change Management, Process Optimization, Analytical Skills, Critical Thinking, Audit, Operations

Soft Skills: Communication, Leadership, Interpersonal Skills, Team Work, Time Management

EDUCATION

Georgia State University, J. Mack Robinson College of Business Atlanta, GA

Master of Science in Information Systems, Digital Innovation July 2023

(Working as Graduate Assistant on-campus)

Symbiosis Centre for Distance Learning New Delhi

Post Graduate Diploma in Business Administration December 2010

(Graduated with distinction grade A+)

Delhi University New Delhi

Bachelor's Degree in English (Honors) December 2007

ACCOMPLISHMENTS

Recognized for outstanding contribution in managing Bank's regulatory priorities twice in 2019 and 2020

Awarded Special Recognition for Q4-2012 and Q2-2013 for contribution in CBU Remediation Team

Awarded Top of the Stack for 2010 & 2011, Q1-2012 & Q3-2012 and Ambassador of the Q2, Q3-2010

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