Data Entry Support Specialist
Resume:
K. Lloyd Berry
IT Support Engineer
Jacksonville, FL
***********@*****.***.
Summary
With over 8 years as an IT Specialist. I am passionate about mission driven organizations with a gift for understanding needs of both business and home users. Versed in troubleshooting and phone support with proven skills in record keeping, verbal and written communication, Empathy, and resolving problems quickly on the first call. I have experience with Chrome and Windows Operating Systems while using Microsoft Office, Azure, and Slack. With my attention to detail and ability to quickly learn, I am eager and highly interested in taking on and adding to the IT Support Engineer role at Amazon. SKILLS
Internet Troubleshooting, Customer Satisfaction, ZenDesk, Data Entry, Technical Skills, Partner Relations, Interpersonal Skills, Written Communication, Organization Skills, Microsoft Office Products Analytical, Remote Desktop Connectivity, Self Starter, Team Player, Salesforce, EDUCATION
Merit America, Google IT Support Certificate
Cousera, Bits and Bites of Computer Networking Certificate Cousera, Technical Fundamentals certificate
EXPERIENCE
HelloTech, Nashville,TN Technical Support Specialist, Client Services - JANUARY 2022 - PRESENT
● Tackle troubleshooting and problem resolution to support end-user technical issues
● Analyze and report business processes and system operations for potential security vulnerabilities and upgrade needs.
● Install and support desktop software titles and add-ons.
● Track and prioritize IT tickets and requests based on severity and potential business disruptions involved.
● Install, troubleshoot, and repair smart home devices, appliances, and thermostats.
● Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.
● Developed relationships with vendors to get replacement hardware or software and escalated more serious issues.
Cre8tively Dunover, Atlanta,GA Manager
FEBRUARY 2014 - JANUARY 2022
● Posted payments to accounts and maintained records.
● Removed and replaced old hardware during routine upgrades and system repairs.
● Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
● Motivated, trained, and managed a crew of 16 employees to drive production up and increased client retention by 45%
● Used strong communication, conflict resolution, and negotiation skills to resolve customer complaints and concerns
● Installed new desktop systems and configured laptops for new hires, including installing required software and setting up server permissions.
● Fostered and maintained partner relationships to promote a healthy work culture.
● Updated and processed customer and billing information, as well as programming changes and equipment upgrades.
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