Customer Service/barista

DANNY L. MCNACK

**** *. ********** #***, *******, IL 60657

773-***-**** • ********@*****.***

PROFILE

Driven sales professional with proven track of increasing sales, expanding customer service, and improving standard operation procedure to meet company vision and mission statement. Experienced and efficient in high-volume, fast-pasted environments. Highly proficient in the positions of barista, food service preparation, cash and electronic sales and supervisory roles.

EXPERIENCE

UIC Dining Services – Food Service Preparer (Culinary and Lead Barista), Chicago, IL

August 2014 – Present

Responsible for opening and closing store location

Strong customer service, including greeting each customer upon approaching station, taking orders, assembling and preparing appropriate portion sizes according to the customer’s order and supervisor’s instructions based on approved procedures

Maintain a clean and sanitized work area and/or station at all times

Attention to specific methods required for quick prep time

Lead other team members with less experience and institutional knowledge

Handle cash and electronic sales in a fast-paced environment

Dominicks – Barista, Cashier, Chicago, IL

May 2013 – December 2013

Managed and prioritized tasks to maintain organization in a high-volume store

Successfully communicated with management team and developed interpersonal skills

Greeted customers and provided excellent customer service, including maintaining high standards for customer service during peak periods

Handled currency and credit card transactions quickly and accurately

Strictly followed all cash, security inventory and labor policies and procedures

Reported to each shift on time and ready to work

Self-Employed – Hair Stylist, Chicago, IL

November 2005 – March 2020

Successfully styled numerous customers, as well as building a loyal male and female clientele base

Starbucks – Supervisor, Chicago, IL

January 1998 – November 2005

Supervised a group of employees and crafted outstanding organizational skills to manage and prioritize key tasks

Demonstrated leadership skills both in everyday interactions and supervisory role

Maintained professional and welcoming manner with customers during their entire experience at the location

Provided help in all areas when needed

Assured the customer was satisfied with the order and was welcome back any time

SKILLS AND ACCOMPLISHMENTS

Organizational leader

Customer Relations

Earned highest marks for customer satisfaction company-wide

Promoted to supervisory position

EDUCATION, CERTIFICATES AND REFERENCES

High School Diploma

Food and Safety Manager Certificate

References: Available Upon Request

Contact this candidate