Latasha Baker

Bolingbrook, IL *****

adw46s@r.postjobfree.com

+1-773-***-****

To obtain a position that offers growth opportunities. To utilize my experience with a company that will embrace my versatility and ability to multitask. . Maintain customer centricity in all initiatives and interactions, always putting the customer first

Authorized to work in the US for any employer

Work Experience

CSA - Customer Service Assistance

Chicago Transit Authority - Chicago, IL

October 2018 to Present

Maintains amiable relations with customers at all times. Interacts with and effectively assists customers in normal and emergency situations.

Knows and understands the Authority’s transit system, fares, schedules, routes, transfer and connecting points and major points of interest in the Chicagoland area. Provides special assistance to mobility limited patrons utilizing gap fillers and other aids as required to board and alight vehicles and ingress and egress facilities. Maintains knowledge to assist with making minor operational adjustments to rail cars and assist the operator as needed.

Monitors and coordinates station cleanliness, defective revenue equipment or station repair needs in and around the faculties and either reconciles or reports conditions to appropriate personnel in a timely manner.

Ensures the kiosk is adequately supplied with current editions of reports, forms, maps, brochures, schedules, etc. Notifies the Courier and manager if supplies are needed. Disposes of all outdated versions of these materials.

Contacts Communication/Power Control in a timely manner to report all accidents, suspicious activity, disturbances, threats, fire, unusual occurrences or other emergencies and provides all related pertinent information.

Inspects fare media, transit cards, passes and ID cards for validity and immediately reports invalid material to appropriate personnel.

Provides assistance in the evacuation of persons from CTA facilities and/or vehicles as necessary. Routinely performs station inspections at the assigned station facilities to check cleanliness, equipment functionality and customer safety. May open and/or close stations as determined according to the shift assigned.

Performs daily inspections of station equipment and its proper operation, e.g. elevators/escalators, Customer Call Buttons, station PA system, LED signs, other ADA related equipment, etc. Maintains a thorough knowledge and understanding of the fare structure, the operation and features of the Automated Fare Collection equipment, fare instruments and of all rules and procedures governing fare collection. Advises customers who experience failed fare transactions to the nearest CSR or to Customer Service and monitors station turnstiles and TCVM’s for illegal activity. Performs related duties as assigned.

Assistant Store Manager

Circle K Gas Station - Bolingbrook, IL

February 2018 to October 2018

• Support for the store Manager in all area's of the store operations.

• Ensure policies and procedures, especially relating to customer service are adhered in the absence of the Store Manager.

• Reduce turnover by providing support with daily operations. Improve staff with training.

• Assisting with ATM machine, banking, deposits, report numbers for inventory, registers.

• Assist with interviewing for new hires, view 3X, which is viewing camera's.

• Dealing with safe counts, lottery counts and placing orders for inventory. weekly scanning of products. customer service/Dispatcher

Roto-Rooter Plumbing - Lombard, IL

March 2017 to June 2017

responsible for answering phones, customer service, dispatching techs, data entry and light collections. Dispatcher Temp Position

Pivotol home solution - Naperville, IL

May 2016 to January 2017

Receive dispatched work orders for HVAC service calls via fax and phone in orders.

• Log all work orders.

• Dispatch work orders to the field techs according to priority.

• Report work order status as required by HVAC Manager.

• Receive & review completed work orders from the field techs. (daily)

• Obtain quotes for equipment and or parts as needed for the field techs, Order parts and provide purchase orders to the vendors.

system used Oracle.

Lead Dispatcher

Wide Open West Dispatch/Call Center

July 2005 to May 2016

Assist field technicians with provisioning cable, telephone and internet services

• Accurately document types of calls received for reporting and tracking purposes and give general guidance/coaching to Customer Service Representatives.

• Mentoring, coaching, leading and developing a team of up to 12 dispatchers, Coach, train and develop employees.

• Operating systems used; Word, Excel, PowerPoint, Access, Outlook, CSG, ICOMS Microsoft Office, Virtual Observer, E Commerce

• Manage dispatchers Maintain acceptable statistical Call Center standards Sales Associate

BP Amoco Wells Automotive

2003 to 2004

Upheld daily operations of a retail store

• Organize entire store and employee's files

• Specializing in hiring and training for the location

• Other various duties include; inventory maintenance, accounting paperwork, troubleshooting computer office systems, and customer service and resolutions.

Teller II

Harris Trust & Bank

2001 to 2002

Reports & Documentation

• Monitor and forecast booking trends within 6 regions.

• MS Office "power-user" with additional proficiencies in assorted databases.

• Uploading deliverables into database and forecasting trends Store Manager

Thornton's oil Corp

1999 to 2001

Maintaining margins and billing invoices

• Supervise site with 15 employees.

• Resolving customer disputes with accounts

• Assist and aid new hires by integrating them into approipate shifts

• Help senior management with various support duties such district reports and hiring and training. Education

High school or equivalent

Skills

• ASM

• Team Lead

• Retail Management

• Customer Care

• Call Center

• CSR

• Customer Service

• E-commerce

• Software Troubleshooting

• Operating Systems

• Oracle

• Microsoft Windows

• Technical Support

• Store Management Experience

• Troubleshooting

• Desktop Support

• Microsoft Powerpoint

Links

http://adw46s@r.postjobfree.com

Certifications and Licenses

CERTIFICATION OF COMPLETION OF 20-HOUR BASIC TRAINNG April 2004 to Present

PERC CARD

October 2015 to May 2018

Driver's License

Contact this candidate