Customer Service Assistant Manager

JAIME LOFTON

**** **** ***** **, *******, TN ****5 870-***-**** ***********@*****.***

OBJECTIVE

An engaged leader able to inspire staff to perform at their highest potential. Detail oriented and experienced business management well rounded for any environment. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction.

Experience

ONE & ONLY BBQ RESTAURANT MANAGER MAY 2022- MAY 2023

· Recruit, hire, train, talent on customer service skills, sales, food safety standards.

·Direct and oversee operational standards including labor, food cost, distribution, customer service, sales, recruiting, and training for single unit.

·Create schedules & controlled labor for 24 staff members.

·Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

AREA/DISTRICT DIRECTOR PIZZA HUT, MEMPHIS MAY 2018- MAY 2022

·Recruit, hire, train, and coach 8 stores in Metro Memphis on customer service skills, sales, health and safety standards.

·Direct and oversee all operational standards including labor, food cost, distribution, customer service, sales, marketing, recruiting, and training for unit managers

·Collaborating with RGM to set goals for each unit while communicating and enforcing policies/ procedures

· Active liaison between unit to HR and Director of Operations

REGIONAL TRAINING MANAGER PIZZA HUT, ARKANSAS MAY 2011- MAY 2018

·Trained all incoming staff for multiple units in operating procedures, culture, and customer service

·Grew customer base and increased gross revenue with consecutive catering orders weekly through schools, community events and quarterly over 2,500 pizzas through the state.

·Consistently had highest volume in the state with $1.5 million in sales in 2018.

·Created schedules and controlled labor for 42 staff members in high volume unit

·Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

ASSISTANT MANAGER OCEANS’ AT ARTHUR’S PRIME STEAKHOUSE, ARKANSAS APRIL 2008- MAY 2011

·Supervised FOH and BOH to standard to uphold expectations of fine dining experience.

· Trained and supervised staff in fine dining practices, culture and procedures.

· Managed, scheduled, trained staff of 24 employees

ASSISTANT MANAGER RED LOBSTER HOSPITALITY LLC, ARKANSAS MARCH 1997- APRIL 2008

·Supervised FOH and BOH according to company policies and applicable laws

· Monitored dining room for seating availability, service, safety, and well-being of guest.

· Responsible for 24 employees

Education

UNIVERSITY OF ARKANSAS AT LITTLE ROCK LITTLE ROCK, AR

HENDERSON STATE UNIVERSITY ARKADELPHIA, AR

Skills & Abilities

·Accounting & Budgeting

·Proficient with POS systems

·Excellent interpersonal and communication skills

·Poised under pressure

·Experienced in most restaurant positions

·Fun and energetic

Certificates

SERV safe certification; Food Handler

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