Trishana Zedlitz

**** ********** **** **

Albuquerque, New Mexico 87120

Cell: 505-***-****

Email: adw46f@r.postjobfree.com

Experience

Chalmers Ford 2021-present

HR/Payroll

Collecting and verifying employee and timekeeping data

Computing wages, deductions, commissions, benefits, etc.

Reviewing computed wages to ensure accuracy

Issuing and distributing paychecks/direct deposit

Updating payroll information for promotions, transfers, terminations, and new hires

Recording and maintaining employee records and payroll transactions

Distributing statements reflecting earnings, taxes, and deductions

Answering questions and resolving issues regarding payroll/HR

Ensuring compliance with company policies, relevant industry regulations, tax and deduction laws

Preparing payroll reports for management and auditing purposes

Manage job postings

Coordinate onboarding/off boarding

Coordinate Benefits enrollments and maintenance.

Reliable Nissan 2020-2020

Service Writer

Provided excellent customer service

Friendly professional greeting to customers to help identify, confirm and offer resolution to

Customer concerns

Communicator between customer and technician ensuring customers’ needs are

Understood by the technician and the needed and recommended service/repairs are understood

by the customer

Reliable Nissan 2020-2021

Owner Loyalty Manager

Monitor and manage the Customer Experience and dealer reputation through various processes and tools with the goal of producing higher customer loyalty, service retention and customer advocacy.

Evaluating and improving processes that not only meet but exceed customer expectations.

Customer Advocate

Key Process Opportunities

Utilize Nissan Advocacy Tools

Oversee NNA Program Initiatives

Manage Training & Certification

Collaborate with Dom and FOM

Melloy Nissan 2017-2019

Owner Loyalty Manager

Monitor and manage the Customer Experience and dealer reputation through various processes and tools with the goal of producing higher customer loyalty, service retention and customer advocacy.

Evaluating and improving processes that not only meet but exceed customer expectations.

Customer Advocate

Key Process Opportunities

Utilize Nissan Advocacy Tools

Oversee NNA Program Initiatives

Manage Training & Certification

Collaborate with Dom and FOM

Marketing Associate 11/2009 - 12/2010

Shamrock Foods of New Mexico, Albuquerque, NM

Made cold calls and sold new products to existing customers.

Successfully continued to grow a large, established assigned territory.

100% commission sales.

See other “Sysco Foods of New Mexico” duties below.

Skilled in resolving customer service issues and finding “Win Win” solutions.

Demonstrated ability to up sell additional products and services.

Skilled in cold-call sales and presentation sales.

Marketing Associate 2/2000 - 10/2009

Sysco Foods of New Mexico, Albuquerque, NM

Made cold calls and sold new products to existing customers.

Successfully continued to grow a large, established assigned territory.

100% commission sales.

Grew says from $54,000 (2000) to $80,000 (2009).

Responsible for customer satisfaction and company loyalty.

Conducted product demonstrations and provided sampling.

Accompanied Brokers to personally visit customers to promote new products.

Financial Specialist B 2002 - 2004

Department of Health/Las Vegas Medical Center, Las Vegas, NM

Responsible for patient medical billing, foster grandparents payroll, senior companion payroll, balancing bank statements for 3 accounts, inventory for 3 stores, service activity logs for the community based services, patient trust accounts, accounts receivable, canteen inventory, forensic canteen, and recording gas used for LVMC vehicles.

Financial Specialist II 2001 - 2002

New Mexico State Highway Department, Santa Fe, NM

Responsible for balancing suspense report.

Bar Manager 1992 - 2000

The Ringside Sports & Spirits, Las Vegas, NM

Supervised and trained 12 employees.

Responsible for merchandise, purchasing, inventory control, staff schedules, bank deposits.

Education and Credentials

B.A. Degree - Business (Concentration in Finance)

New Mexico Highlands University, Las Vegas, NM 1993

Marsha Hutcherson Award (Math & Science Excellence)

Member - Alpha Sigma Pi (Honors Club)

Computer skills include Microsoft Office (Outlook, Word, Excel & PowerPoint),

Peachtree, QuickBooks Pro, AS400, FMIS, Ascend.

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