Medical Assistant Customer Service
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National Registered Certified Medical Assistant
Paula Rivera
Objective
Eager to provide general care, compassion to patients.
Experience
Certified Medical Assistant III- UT Physicians ENT
Verified patient information by interviewing patients, recording medical history, and confirming purpose of visit. Provide the best customer service to the patient. Performed responsibilities in a manner that promoted quality patient care and customer service/satisfaction. Effectively participated in planning and preparing for patient visits ensuring appropriate schedules, test results. Room patients consistent with clinic needs while determining and documenting chief complaint and reason for visit, vital signs, medication list, allergies, smoking history and other information as required by clinic. Keep patients informed of delays and progress of clinical appointments. As required and competency validated, specimen collection. Prepare and stocks rooms (daily/weekly) and clinic supplies in advance of clinic visit as well as cleaning rooms appropriately between patients. Prepare for and assist with routine and specialty procedures. Scheduled patients for follow up appointments or referrals and performs routine clerical duties for team and staff to include photocopying, scanning and faxing. Performed telephone messaging and in person screening with appropriate follow up. Responds to emergency situations. Respect and maintain privacy and confidentiality per HIPAA guidelines. Performed other duties as assigned.
2021-2022
Certified Medical Assistant- Memorial Hermann Cardiology-Family Prac.
Greeted patients and answer phones. Schedule appointments. Performed vital signs, medical histories, provided instruction to the patient regarding medications and diet, and authorized prescription refills as directed. Prepared patients for examination using MMH rooming guidelines. Prepared and administered medications as directed by the physician. Performed ear lavage as directed by provider. EKG as ordered or indicated and suture removal and dressing changes. Assist provider with gyn procedures and chaperone. Prepared, cleaned, and maintained exam and treatment rooms, as well as supplies and equipment. Monitor controls of CLIA waived tests.
2020-2021
Certified Medical Assistant- St. Joseph Hospital Women’s Hospital
Greeted patients and answer phones. Schedule appointments. Performed vital signs, medical histories, provided instruction to the patient regarding medications and diet. Performed urine dip test and phlebotomy. Prepared patients for ob/gyn examination using SJMC rooming guidelines. Prepared surgical instruments and suture removal and dressing changes. Placed doppler and doppler transducer when instructed. Prepared, cleaned, and maintained exam and treatment rooms, as well as supplies and equipment. Monitor controls of CLIA waived tests.
2018-2020
Certified Medical Assistant- VillageMD Family Practice
Greeted patients and answer phones. Schedule appointments. Performed vital signs, medical histories, provided instruction to the patient regarding medications and diet, and authorized prescription refills as directed. Prepared patients for examination using VillageMD rooming guidelines. Prepared and administered medications as directed by the physician, performed EKG’s as ordered or indicated and suture removal and dressing changes. Prepared, cleaned, and maintained exam and treatment rooms, as well as supplies and equipment. Monitor controls of CLIA waived tests.
09/2017-02/2018
Hire PriorityStaffing- Certified Medical Assistant Gastroenterologist and Colorectal
Greeted patients and answer phones. Schedule appointments. Performed vital signs, medical histories, provided instruction to the patient regarding medications and diet, and authorized prescription refills as directed. Scheduled patients for surgery and pre-op. Obtained surgery prior authorizations.Prepared patients for examination using VillageMD rooming guidelines. Prepared and administered medications as directed by the provider. Performed suture removal and dressing changes. Prepared, cleaned, and maintained exam and treatment rooms, as well as supplies and equipment. Monitor controls of CLIA waived tests
2014-2017
Certified Medical Assistant- Harris Health
Customer service and interaction. Obtain vital signs and patient history. Room in patients. Outpatient procedure assistance. Complete EKG, phlebotomy, collect specimens. Schedule appointments and confirm appointments. Maintain cleanliness on exam rooms and office. Assist in family practice, clinical pharmacist, ob/gyn, pediatrics and emergency services departments. CPR and BLS.
2009-2014
Certified Medical Assistant- New Haven Medical
Customer service. Registration and cash with night deposits. Obtain vital signs and patient history. Room in patients. Outpatient procedure assistance. Complete urine specimens for drug tests. Schedule appointments and confirm appointments. Maintain cleanliness on exam rooms and office. Assist nurse practitioner.
2000-2005
Certified Medical Assistant- Dr. Saied Abedin
Registration and front office duties. Obtain vital signs and patient history. Room in patients. Outpatient procedure assistance with visual field test. Schedule appointments and confirm appointments. Maintain cleanliness on exam rooms and office. Assist provider.
2000-2000
Externship Medical Assistant-Women’s Center at Medical center
Greeted patients and answer phones. Performed vital signs, medical histories. Prepared patients for examination with gowning. Performed fetal doppler as ordered or indicated by provider. Prepared, cleaned, and maintained exam and treatment rooms, as well as supplies and equipment. Collection of specimens and dropping off. Monitor controls of CLIA waived tests.
Education
June 2022 - Current
San Jacinto College
August 2010
South Texas College
June 2000
Professional Career Institute- National Registered Certified Medical Assistant Certificate Earned
Skills
Compassionate
Friendly
Caring
Teamwork
Organized
Bilingual (Spanish-Fluent)
Excellent customer service
Certified BLS/CPR
Interests
Eager to provide general care and compassion to patients.
Contact
414 Euclid Street
Channelview, TX 77530
************@*****.***
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