Customer Service Communications Director

LAKATTA CAREY

Email: ************@*****.***

Cell Ph.769-***-****

PROFESSIONAL SUMMARY

Highly analytical, deadline-driven professional who completes all activities with accuracy and speed.

SKILLS

●Receptionist

●Verbal Communication

●Customer Service

●Meeting Planning

●Filing Database & Records Management

●Written Communication

●Case Management

●Interpersonal

WORK HISTORY

Texas Workforce Commission, Currently

Vocational Rehabilitation Services-Dallas, TX

Applies critical thinking skills and sound decision-making in the performance of routine rehabilitation work in the Vocational Rehabilitation program

Develops and maintains relations with community referral sources, businesses, schools, and employers

Retain and examine all information necessary to establish eligibility for services

Participates with the local education agencies and families of students to support students in acquiring the necessary academic skills, work skills, and life skills to be independent and successful

Work collaboratively with the student to develop a plan of services designed to achieve the students identified employment goals

Provides opportunities for students to explore career options and gain employment experiences

Creates and maintains student records and performs caseload management

Ensures timely, cost-effective provision of services and student progress toward eventual achievement of their employment goal

Accounts for case service expenditures and delivery of services to maintain adherence to established funding/expenditure directives

Vocational Rehabilitation Counselor, 10/2020 to 02/2023

MS Department of Rehabilitation- Madison, MS

Creating plans to help rehabilitate individuals with disabilities

Communicates properly with healthcare professionals/staff to retain medical information and provide helpful information for counterparts

Analyze psychosocial evaluations, medical records, treatment plans, and biopsychosocial evaluations to establish eligibility

Interpret applicable State and Federal laws and regulations that guide programs policies and procedures

Allocate Funds

Ensures that all placement actions meet regulatory requirements for individuals with disabilities.

Providing guidance and counseling, connecting clients to resources, case management, coordinating services, evaluating training and making recommendations, interviewing clients for eligibility

Strategically planning and conducting outreach events to inform potential clients and vendors about the services

Medicaid Specialist, 12/2019 to 10/2020

Division of Medicaid-Jackson, MS

Maintain caseload daily

Review the client’s information to determine eligibility for services.

Review different programs/policies and procedures to determine which program is for the client.

Assists with technical-related administrative work

Performs related or similar duties as required or assigned

Regional Manager, 06/2015 to 11/2019

Primerica Financial Services – Hattiesburg, MS

Fostered and maintained relationships with insurers and clients.

Conducted company overviews.

Assisted with the hiring process scheduling as well as doing first, and second interviews.

Help build and establish a second office location; traveling back and forth.

Recruited and trained employees

Maintain all records and finances

Managed several other agents as well as trained them.

Conducted risk assessments, evaluated clients’ needs, and recommended insurance coverage.

Interpreting contracts for clients also enrolled them in the benefits that were needed.

Book-keeping, 04/2004 to 06/2015

Douglas Cement Inc. – Jackson, MS

Serves as office administrator receiving phone calls, answering questions; forwarding messages; confirming

Customer's orders, keeping customers informed of order status.

Interact with customers and outside contractors to schedule work, and evaluate work orders before forwarding them to

Management for review and resolve difficulties as required.

Write proposals for the company that are submitted to the potential customer

Works well under pressure resolving problems with distraught angry customers to rebuild client trust to prevent

the loss of accounts.

Preparing new hire packets

Demonstrated telephone and customer service proficiency with a high volume of customer orders.

Maintains office equipment by completing preventive maintenance; troubleshooting failures; calling for repairs and monitoring equipment operation.

Maintains office supplies, checks stock to determine inventory levels, placed, and expedited orders, and verified receipt of supplies.

Paralegal, 09/2010 to 02/2011

Law Office of Catouche J.L. Body – Jackson, MS

Demonstrated proficiency in telephone, filing, and faxing within a high-volume environment. Address

complaints from customers to resolve difficulties and rebuilt client trust before elevating to management if

required.

“Can do” attitude; work very cooperatively with legal and non-legal staff; prioritize

and manage heavy workflow independently without direct supervision.

Call clients, witnesses, lawyers, and outside vendors to schedule interviews and meeting

Login all documents received from clients on an excel tracking file.

Maintains office supplies, checked stock to determine inventory levels, placed, and expedited orders, and

verifying receipt of supplies.

EDUCATION

Associate of Applied Science: Paralegal Technology, 2007

Hinds Community College - Raymond, MS

Bachelor of Arts: Criminal Justice-Minor Political Science, 2017

Jackson State University - Jackson, MS

Master of Science: Rehabilitation & Counseling, 2021

Jackson State University

Specialist: Psychometry, Currently

Jackson State University

Ce

Alpha Kappa MU- Communications Director

Chi Sigma Iota

Alpha Beta Gamma

Contact this candidate