Customer Service Inventory Supervisor

P. Avon Battick

**** ***** **** **, ***** MD, ***57

***********@*****.***

Education

Columbia H.S. – Maplewood NJ

PG Community College 2011-2013

Work Experience

Target June 2019 - Present

Asset Protection Team Lead

● Responsible for all

asset protection

functions that support

the meeting of

financial goals

(shortage and

profitability) in

assigned store.

● Responsible for

asset protection

team, setting goals,

and training for

success in role.

Lowe’s Apr 2018 - June 2019

Overnight Operations Manager

● Responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store.

● Responsible for coaching and training associates, managing performance, and ensuring adequate department coverage at all times.

● Responsible for planning, scheduling, monitoring, and successfully implementing all non-selling operations in the store during the overnight shift.

● Managed the receiving and stocking inventory, assembling product, controlling freight flow, area recovery, delivery staging, etc…

● Ensure the store’s ability to provide a superior customer shopping experience and maximize sales and profitability during day operations.

● Kept management informed, delegated and followed-up on daily tasks, and maintained a clean, safe and secure work environment for my associates.

● Maintain collaboration and communication with Dept Managers and Assistant Store Managers to determine the most effective methods for meeting service and operations objectives and customer needs.

● Continuously drive efficiencies and be able to teach, train, and develop in associates the skills needed to maintain effective store operations.

● Further develop my own skills to ensure my ability to effectively and efficiently drive world class operations.

● Occasionally responsible for opening, closing, and serving as Manager on Duty. The Home Depot Mar 2014 - Apr 2018

Millwork Specialist Manager

● Responsible for driving a culture of learning by teaching, coaching, and training with positive motivation and inspiration.

● Responsible for using associate metrics in to teach coach and train specialists and associates in the department.

● Provide excellent customer service by qualifying customers; recommending, ordering, and answering customer questions, as well as timely follow up.

● Custom build customer projects via virtual systems based on customer and installer measurement requirements.

● Prepare the millwork department's weekly sales goals, pipeline projections, and profit matrix

● Monitor and encourage associate involvement in company credit, lead, and services programs.

● Independently delegate and assign tasks to direct reports.

● Ensure merchandise is in accordance with company's guidelines, including weekly, monthly, and quarterly promotional signage and showroom display standards.

● Ensure merchandise is in-stock, tracking and investigating relevant metrics, and monitoring project activity.

● Ensure a very high level of product knowledge and train associates on product knowledge.

● Holding all store personal to company safety standards; ensuring safety for customers and employees; including as a lift equipment instructor.

● Prepare and present in business walks and increase business acumen. Home Depot 2015 – 2017

Paint Department Manager/ Overnight Inventory Supervisor

● Responsible for teaching, training and developing all paint department employees

● Provides excellent customer service by qualifying customers; recommending, ordering, and answering customer questions.

● Match paint colors based on customers requirement

● Prepare the paint department's weekly sales goals and projections, profit matrix

● Manage time and resources to ensure work is completed efficiently and performance goals are met

● Maintain merchandise in accordance with company's guidelines, including weekly, monthly, and quarterly promotional packages and sales floor displays.

● Ensure merchandise is stocked, tracking and reporting relevant metrics, and monitoring project activity.

● Manage and Supervise Haz-Mat procedures for the store.

● Maintain a very high level of paint product knowledge and train associates on product knowledge.

● Holding all store personal to company safety standards; ensuring safety for customers and employees.

Home Depot 2014-2015

Overnight Freight- Garden Dept Supervisor

● Responsible for teaching, training and developing all Garden department employees

● Provided excellent customer service by suggesting different mix of flower and shrubs to create customer vision

● Prepared the department's weekly sales goals and projections, profit matrix

● Maintained a high level knowledgeable on plants, mulch, herbicide, garden chemicals, and outdoor power tools.

● Ensure the overnight pack out process runs efficiently and in a timely manner Enterprise Car Rental 2011-2013

Regional Driver

● Transported fleet vehicles site to site as needed

● Delivered customers and vehicles to appropriate destination in a safe and courteous manner.

● Transported vehicles to Auctions sites

● Organized travel routes and ensured vehicle paperwork was accurate and timely Page 2

Skills & Abilities

● Exceptional management of large groups, delegation, and time management

● Knowledge of doors, windows, and their various components.

● Knowledgeable of automotive and small engine problems and solutions.

● Knowledge of pesticides, garden chemicals, cleaning products, paint acids and plumbing chemicals.

● Excellent ability to encourage and maintain team driven atmospheres.

● Knowledge in paint mixtures as per formulas

● Performed all preventative maintenance on equipment for latex and oil based painting machines.

● Highly skilled in preparing surfaces by scraping, wire brushing, or sanding to a smooth finish.

● Extensive skill in applying paint, wallpaper, coatings to interior and exterior surfaces of buildings.

● Profound ability to choose and mix paints and stains to reach desired color and appear.

● Demonstrated ability to make out different paints in accordance to value for money and quality

● Adept at maintaining inventory and accurate quantities of merchandise.

● Proficient in adhering to safety precautions associated with using paints and thinners and physical locations.

● Proficient in teaching safety requirements and safe operation of heavy lifting machines. Certifications

● Lift Equipment Instructor

● Forklift,Order Picker Reach Lift

● Pacer Unit Electric Pallet Jack HHM Certified (Hazmat) Page 3

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