Appointment Setter Service Representative

LR Laporchea Rider

Dallas, TX ***** 817-***-**** **************@*****.***

PROFESSIONAL

SUMMARY

Organized Receptionist and Appointment Setter with 5+ years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations. SKILLS Multi-Line Telephone Systems

Time Management

Administrative Support

Incoming Call Reception

Document and File Management

Appointment Coordination

WORK HISTORY APPOINTMENT SPECIALIST 02/2017 to CURRENT Zillow Group Seattle, WA

Answered phone calls and answered questions from potential customers. Acted as first point of contact and set appointments for prospective clients. Handled complaints and questions, and re-directed calls to other team members.

Routed incoming mail and messages to relevant personnel without delay. Scheduled appointments for 100+ potential customers per day. Established and maintained client rapport by utilizing quality customer service

HOME HEALTH AIDE 04/2015 to CURRENT

Girling Home Health Ft Worth, TX

Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

Traveled to clients' homes to complete healthcare services and promote continuity of care.

Provided mobility assistance such as walking and regular exercising. Completed entries in log books, journals and care plans to accurately document and report patient progress.

CUSTOMER SERVICE REPRESENTATIVE 10/2010 to 01/2015 Aegis Irving, TX

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

EDUCATION High School Diploma 05/2005

Lincoln High School, Dallas, TX

Contact this candidate