Emergency Dispatcher Medical Assistant

DANA L. KINCAID

●**** Siren Rd Venice, FL *****

●Phone 928-***-****

● E-MAIL: ********@*****.***

OBJECTIVE

● I have excellent interpersonal skills with both internal and external public relations. I am self-

motivated and have spent my life in fields that put the public first and foremost. I look forward

continuing this in my new job.

EDUCATION

1981 – FLAGSTAFF HIGH SCHOOL

EMPLOYMENT

2/2022 – 5/2023 – Jenny Craig – Health & Wellness Consultant/Coach

(Closed business without notification 5/1/23.) Helped identify client weight loss challenges, executed strategies & goals for a successful weight loss journey, customer service, answering multi-line telephones, scheduling consultation appointments, knowledgeable in Word and Recharge computer programs. Kept current on C.E. for staff/client/business development.

2014-2016 – Rural Metro Ambulance/AMR – Supervisor for 911 Dispatching Fire/EMS

Communications for the Sumter County Region (Transferred from Rural Metro Fire AZ)

2011-2014 – Rural Metro Fire/Southwest Ambulance 911 Dispatch – Dispatching for the

Southwestern Arizona Region

● 2003-2011 – Flagstaff Police Department & 911 Emergency Communications Center -- Communications Supervisor (Dispatch center co-located w/Flagstaff Police Department, no

employment lapse, relocated)

● 1994-2003 -- Coconino County Sheriff Department – 911 Emergency Dispatcher

(Dispatch center co-located w/Flagstaff Police Department, no employment lapse)

● 1991 - 1994 – Northern Arizona Orthopedics – Back-office Medical Assistant

CERTIFICATIONS/AWARDS

Arizona Criminal Justice Information System & National Crime Information Center Certification (ACJIS/NCIC)

2014 - Emergency Medical Dispatch Certification (EMD)

2014 - Emergency Fire Dispatch Certification (EFD)

2014 - 911 Public Safety Telecommunication Certificate

2009 - FEMA Certification to Serve in the Time of Crisis at a Professional Level – (ICS)

2005 - Supervisory Academy by AGTS

2005 - Public Safety Dispatch Certification by APCO

2004-2006 - Critical Incident for Communications for Dispatch Seminar

2004 - Mobil Data Computer (MDC) Training

REFERENCES: Upon Request

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