Warehouse Supervisor Customer Service
Resume:
A B O U T M E
DERRELL PORTER
WAREHOUSE MANAGEMENT
OBJECTIVE
Performance-oriented and confident leader with over 9 years of management experience. Ability to use effective communication and collaboration skills to help teams find their potential and exceed company expectations. I am looking to join a company that will best utilize my skills and knowledge in a management position.
EXPERIENCE
Management • Warehouse Supervisor II • DB Schenker (Cisco Technologies)
July 2021–Present
Provide guidance and manage warehouse supervisors and production workers.
Accomplish warehouse objectives by selecting, orientating, training, and assigning duties to employees.
Schedule, coach, counsel, and discipline employees according to job expectations.
Meet warehouse operational standards by contributing pertinent information for strategic plans and reviews.
Implement production processes and procedures.
Meet productivity, quality, and customer service standards by following company guidelines.
Perform the same work duties as those supervised as needed, perform more difficult or skilled tasks as a guidance tool for employees to help improve/enhance their performance.
Create a daily activity report for each shift and communicate that information to all department leaders and other relevant personnel.
Responsible for scheduling and planning production activities to ensure KPI’s are meet and to customer satisfaction.
Coordinate cross functional activities within Supply Chain, Manufacturing, Inventory Control
and Shipping/Receiving.
Schedule project timelines in order to predict the finish date for larger projects.
Effectively managed the project schedule to assigned internal client groups for major projects planning.
Management• Warehouse Supervisor I Volt Staffing at DB Schenker
March 2021–July 2021
Utilized interpersonal and communication skills to collaborate with various departments to facilitate a productive and conducive work environment.
Managed temporary and permanent employees to ensure accurate production of work assignments.
Communicated with client on a daily basis to ensure employees and production were aligned.
Consistently inspected all work equipment and products to identify shortages and damages and relate findings to client management team for quick resolution to enable smooth flow of operations.
Placed orders for new equipment and products and inspected them upon delivery to ensure they were correct and of excellent quality and the right quantity.
Entrusted by the client (DB Schenker) to communicate with their clients on project expectations, progress and updates.
Informed temporary employees of client rules and regulations to ensure that they adhere to the policies.
Administered disciplinary actions to workers who were found negligent.
Generate reports to identify and capitalize on inventory and freight optimization opportunities.
Responsible for scheduling and planning production activities to ensure KPI’s are meet and to customer satisfaction.
Produce and process schedules and reports as they are requested by administrative staff, customers or clients.
Technician • UHS (Kingwood Pines Hospital/Cypress Creek Hospital)
December 2013-June 2020
Responsible for ordering, receiving and inventory of supplies.
Worked closely with unit nurses on team conflicts and solutions regarding patient safety and care.
Worked on daily goals as it pertains to solving problems in a way that helps the team achieve its goals and keeps all associates working together smoothly.
Communicated effectively with mentally ill and emotionally distressed patients, while providing motivation needed to complete task(s).
Created situational challenges that encourage team and strategy building.
Certifications
Forklift
Pallet Jack
CPR
TWIC
Skills
Leadership
WMS
Effective communication
SAP
Empathy
Microsoft Word (Excel, PowerPoint, Outlook,)
Forklift (Sit-down)
Project Planning
Production Management
Production Planning
References Upon Request
Hard worker and quick learner, looking for an opportunity that will allow me to utilize my acquired skills while gaining knowledge and new skills.
C O N T A C T
**************@*****.***
Houston, TX
E D U C A T I O N
LONESTAR COLLEGE
Degree In Progress
2025
JEFFERSON DAVIS HS
HS Diploma
2005
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