Service Representative Data Entry

JeMyranee Weaver

704-***-**** *********@*****.***

Career Summary

•Influential Leader with 10+ years in transformational business processes while cultivating internal and external relationships, resulting in significant organizational improvements

•Handled customer interactions giving detailed, personalized, friendly and polite service to ensure customer retention

•Memorized company products and services, including prices and special discounts

•Reviewed, evaluated, and analyzed multi-site work environments

•Experienced professional resolving customer/patient’s complaints on the spot

•Coordinated mailings and marketing materials

•Carried out medical office duties utilizing data entry skills in framework of medical data base

•Maintained documents in data base to keep records of essential organizational information

•Managed medical data files across 3 systems to provide internal team with real time information

Professional Work Experience

Gaston County Department of Health and Human Services

Administrative Support Specialist II 2011 – 2022

•Integral to the communications between patients, utilizing professionalism and healthcare knowledge to provide optimal experiences

•Responded to client and vendor inquires via email and telephone, providing updated and accurate information

•Answered phone calls and welcomed patients to office

•Delivered exceptional customer service through direct communication with patients and clinicians

•Facilitated COVID clinics for Gaston County residents during pandemic

•Led high volume call center averaging 30 call per hour

OnStar/Convergys

Subscriber Advisor 2005 – 2011

•Maintained communication with subscribers around the world to ensure subscriber satisfaction

•Identified the needs of the subscriber and determined the appropriate solution

•Handled 90 plus calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services

•Remained courteous and calm at all times, even in moments of intense customer displeasure

•Worked as a team to develop a more efficient method for handling incoming customer queries

Education & Certifications

UNC Greensboro – Bachelor of Arts In Social Work

Gaston County DHHS – Certified Customer Service Representative

Skills

Leadership

Multitasking

Team Player

Relationship Building

Medical Terminology

Customer Service

Creativity and Problem Solving

Interpersonal Skills

Patient Satisfaction

Active Listening

Healthcare Benefit Initiatives

Ability to type 45 WPM

Microsoft Office Suite

CureMD

Citrix

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