Service Representative Customer

Charlee Jefferson

*** ********* ***, ***** ********, GA 30088 678-***-**** ***********@*****.*** Objective

· Seeking an opportunity in a fast paced environment where the position focuses on client relations and customer service.

Education

EVEREST INSTITUTE MAY 2011

HIGH SCHOOL DIPLOMA MAY 2010 MILLER GROVE HIGH SCHOOL Skills & Abilities

· Superb verbal and written communication skills

· Sales and marketing experience

· Strong attention to detail

· Appreciation of speed in resolving escalations and complaints

· Excellent work ethic

· PowerPoint, Microsoft Word, Microsoft Excel experience

· Maintain positive representation of company

Experience

Gates Corporation/Order Picker/ Packing Handler April 2022-December 2022

● receiving inbound shipments, handling outbound orders, processing paperwork, filling orders, driving forklifts, and maintaining inventory. Production Associates/Packing and Shipping Home Chef September 2020-April 2022

● Labeling, Portioning, & Meal Bagging

● Must be able to receive direction from Supervisor or Production Lead to fulfill production requirements

● Must label packaging at the standard average rate

● Must know how to use proper measuring utensils to portion ingredients

● Must have strong attention to detail while picking ingredients in the meal bagging/kitting process

● Ability to transition between tasks when needed

Customer Service/Sales Associate Home Depot) April 2017- Present

· Greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments

· Maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe.

· Responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. Customer Service Teletech-ADP H&W (Health and Welfare ) September 2016-February 2017

· Reviewing patient records using medical coding procedures

· Examine the claims and verify Insurance eligibility as well as record any medical charges and record any medical payments or adjustments

· Assisting patient in obtaining an understanding medical benefits

· Office communication with other medical staff members and health insurance providers CUSTOMER SERVICE TECH SUPPORT CONCENTRIX-APPLE MAY 2015-FEBRUARY 2016

· Provide Helpdesk and hands-on technical support for employee desktop system including installation of hardware, Mac operating system and business productivity software.

· Hands-On technical support for devices (iPhones, iPads, iPod, iPod Touch, Mac computers, Apple TV, Apple Watch)

· Diagnosing technical problems

· Working with firewalls,

· Checking for and cleaning up viruses and spyware CUSTOMER SERVICE REPRESENTATIVE TELECH-BEST BUY SEPTEMBER 2014-FEBRUARY 2015

· Verifies customers personal information, services for membership programs, complete and cancel orders

· Identifies and effectively communicates issues requiring further escalation

· Assists multiples customers concurrently

· Strong software troubleshooting abilities in Desktop and Online environment

· Answer all customer inquiries in a timely and professional manner

· Proficient at running and handling office equipment

· Handle inbound and outbound calls

REFERENCES

Mark Bryant : 765-***-****

Dee Perez-Geng :305-***-****

Ruth Ebenezer-Cook: 404-***-****

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