Center Representative Customer Service

EXPERIENCE

Kimberly Renner

513-***-**** ********.******@*****.*** West Chester, Ohio 45069

**/**/****

I am dedicated to excellent customer service and support. I am a quick study and a team player. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. CATERING MANAGER

Moes

West Chester, OHIO

May 2017 - September 2018

• Trained catering associates in service techniques, menu presentation, and customer service.

• Interacted with customers to obtain feedback on product quality and service levels. CALL CENTER REPRESENTATIVE

Macys

Mason, OHIO

October 2014 - February 2017

• Managed and resolved issues with customers during calls by following determined script.

• Exceeded performance metrics related to call time, quality, and customer satisfaction.

• Utilized e fective communication skills to provide customers with solutions to their inquiries.

• Learned company policies, rules and performance requirements to achieve successful calling metrics.

• Followed established procedures during calls with customers.

• Used database system to record notes and call information. OWNER/BAKER

Chestnut Cakery

West Chester, OHIO

August 2009 - February 2013

• Provided e cient and courteous service to customers at all times.

• Baker for specialty baked goods

• Scheduled and delivered quality product

• Maintained accurate inventory

• Maintained nancial records

DEPARTMENT MANAGER

Whole Foods

Mason, OHIO

July 2005 - April 2008

• Maintained calm demeanor and professionally managed issues in accordance with company standards.

• Evaluated performance of department sta f and provided feedback and guidance to ensure maximum productivity

• Trained and supervised associates on customer service excellence and strong company culture.

• Maximized sales and long-term pro tability to achieve department goals.

• Utilized computer and point of sale systems for maintaining inventory and managing pro t and loss.

• Delivered excellent customer service, driving quality shopping experiences. EDUCATION

SKILLS

HIGH SCHOOL DIPLOMA

Cincinnati Christian High School, Fair eld, OHIO Jun 1980

ASSOCIATE IN ARTS (A.A.) IN NATURAL HEALTH AND NUTRITION Clayton College,

Jun 2007

• Guest Relations • Maintaining Clean Work Areas

• Detailed Documentation • Investigating Complaints

• Teamwork and Collaboration

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