Service Representative Administrative Assistant
Resume:
Ashlee Russell
Waitress/Bartender
Grand Rapids, MI 49504
******.*.*******@*****.***
I have been in the hospitality industry for 15+ years. I thrive under pressure and go above and beyond to create unforgettable experiences for my patrons. I'm friendly, punctual and an enthusiastic team player who maintains a positive attitude and an amazing sense of humor. My main focus is being successful at multi-tasking and delivering prompt and friendly service to all of my customers' day or night.
Authorized to work in the US for any employer
Work Experience
Head Cashier
The Home Depot - Grand Rapids, MI
March 2020 to October 2020
• Come in before the store opens to unlock the doors for scheduled employs.
• Get all of the money for all of the tills that will be open for the day.
• Schedule all the employees breaks and lunch.
• Greet customers.
• Help resolve any and all concerns that customers may have.
• Walk around the store to make sure the store is up to standards.
• Make sure all the customers around the store has been acknowledged.
• Make sure scheduled employees go on their break/lunch on time.
• When switching over to the next Head Cashier, make sure everything is explained from my shift.
• When closing, count down till and send it back to the office.
• Make sure the store is back in order for the next morning.
• Have a meeting with all the employees after close to address concerns or comments about the day.
• Lock the store up at the end of the night.
Customer Service Representative
Kohl's - Walker, MI
August 2017 to June 2019
• Greet customers as they walk in the doors.
• Answer the phone calls as they come in and direct the calls to where they need to go.
• Help resolve any and all problems and concerns that customers may have.
• Train all new Customer Service representatives on the POS and black box.
• Help customers that have problems at the POS.
• issue Kohls cash
• take care of BOPUS orders.
• Take care of all damages whether they get sent back to DC or another store.
• multi-task all duties at customer service
Administrative Assistant
Paradigm Design - Grand Rapids, MI
August 2018 to April 2019
• Greet everyone that walks through the door
• answer all phone calls
• direct phone calls to correct peers
• Order lunch for lunch and learns
• Worked on Excel, word, Adobe, Foxit multiple times a day
• Run certain errands
• Schedule appointments
Waitress/Bartender
Charlie's Bar and Grill - Grand Rapids, MI
August 2011 to January 2015
Received beverage orders from wait staff and delivered to customers
• Maintained full knowledge of menu and weekly specials
• Enthusiastically described menu and promotional specials
• Carefully followed safety and sanitation policies handling food and beverages
• Poured drinks using standard according to specifications
• Managed strict beverage control to minimize waste
• Processed orders on a computerized Point of Sale system
• Upheld strict cash handling procedures
• Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for • Closed out cash register and prepared cahier report
• Retrieved liquor, wine and beer from various storage facilities Waitress
Rosebud Bar and Grill - Grand Haven, MI
April 2004 to September 2010
Consistently provided professional, friendly and engaging service
• Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transitions for other staff
• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
• Quickly recorded transactions in MICROS system to deliver prompt serve
• Developed and maintained positive working relationships with others to reach business goals
• Demonstrated genuine hospitality while greeting and establishing rapport with guests.
• Provide friendly and attentive service
• Precisely described menu items and special offerings and appropriately identified wine paring
• Verified cash drawer against days receipts
• Resolved guest complaints quickly and efficiently
• Assisted coworkers whenever possible
Hostess
Bud and Stanley's Pub and Grub - Grand Rapids, MI
August 1997 to August 2005
Displayed enthusiasm and knowledge about the restaurant's menu and products
• Upheld high standards of cleanliness and sanitation
• sustained clean dining room, lobby and service area at all times
• Stocked and maintained cleanliness of stations
• Quickly set up and cleared tables and stocked all service stations
• Assisted with guest inquires, take-out orders and restaurant cleanliness
• Effectively listened to, understood and clarified guest concerns with manager
• Continually monitored dining room for seating availability, service, safety and well-being of guests
• Moved and arranged tables, chairs and place settings and organized seating for groups with special needs
• Assisted coworkers whenever possible
Education
Sociology/psychology
Grand Rapids Community College - Grand Rapids, MI
2007
Speech and Communication, Sociology and Psychology Northview Public School - Grand Rapids, MI
2003
Skills
• Customer Service
• Micros POS
• Serving Experience
• Food Handling
• Bartending
• Host/Hostess
• Special needs
• Restaurant management
• Aloha POS
Additional Information
Skills
• Budgeting and finance
• Self-motivated
• Strong verbal communication
• Team leadership
• Cash handling expert
• Quick problem solver
• Thrives in fast pace environment
• Organized and efficient
• Courteous, professional demeanor
• High energy
Contact this candidate