Customer Service Assistant Manager
Resume:
James Hudson
Server Trainer - IHOP
Raleigh, NC *7615
*****************@*****.***
My objective is to obtain an entry level position in administration, and to give 100% of my ability to become a true asset to the company. I am willing to do whatever it takes so that in time I may be considered for a supervisory position, where I believe my management skills combined with my job ethics can be best utilized.
Work Experience
Manager
Denny's - Raleigh, NC
March 2022 to Present
I am the third shift manager
General Manager (GM)
Pizza hut / rage - Cary, NC
February 2018 to Present
I do all managerial tasks
inventory
scheduling
operations
General Manager (GM)
Taco Bell restaurant - Morrisville, NC
April 2015 to February 2018
Hiring,payroll,scheduling,in charge of all daily operations of 21000.00 a week store shift manager
mcdonalds - Raleigh, NC
June 2011 to April 2015
Responsibilities
I am responsible for running shifts, as well as keeping crew on task. Strict service times must be maintained, while giving the best customer service possible. Accomplishments
Was able to keep device times down. While giving extreme customer service. As well as making sure crew is properly trained and working together as a team. Especially on 3rd shift Skills Used
As a past gm and trainer. I was able to help mold 3rd shift together a little bitore solid General Manager (GM)
Blockbuster Video - Cary, NC
January 2005 to June 2011
As the General Manager I maintained, and controlled all the levels of the stores activities. I handled all payroll, and scheduling. It was my job to keep a steady increase of revenue, as well as an active customer base from year to year. I was responsible for all credits being kept at a below 1% rate, and at the same time maintaining customer service, and satisfaction, which was reflected in the surveys. I was also in charge of hiring and maintaining a low turnover rate, which in turn was reflected in my bottom line.
Loan Officer/Trainer
Family First Mortgage - Cary, NC
December 2002 to January 2005
As a loan officer of one of the top performing branches in the country, standards were very high. I averaged 15 to 20 loans a month, I was also a trainer where I would teach the basics of the mortgage business to the new officers, and made sure there was no adverse lending going on, and also made sure the high standards of the company were upheld in the officers. I also was one of the first people in the state to be licensed, therfore I helped the new officers study to pass their exams. Assistant Manager
Panera Bread - Raleigh, NC
January 2000 to November 2002
As assistant manager of a full service restaurant/bakery, I had to learn certain baking skills, and also stay in control of customer service, and quality control of the food, and bistro area. I was also in-charge of the training, and making sure the employees held up the high standards of the restaurant. Assistant Manager
Schlotzkeys - Garner, NC
January 1997 to January 2000
As the assistant manager, I performed all levels of customer service, and management, including hiring, and firing, as well as maintaining labor and food cost. 4 star Trainer
Ruby Tuesdays - Raleigh, NC
January 1994 to January 1996
As a 4 star trainer it allowed me to travel to new store openings and train the staff. I also took the place of the assistant manager when they were on vacation, giving me the experience needed for higher level management.
Education
ASB in finance
Penn Foster Business College
Skills
• Scheduling
• Payroll
• Operations
• Training
• inventory
• Inventory Management
• Team Building
• Microsoft Word
• Restaurant Management
• Loan Officer Experience
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