Administrative Assistant Switchboard Operator
Resume:
MELONIE REDMOND
**************@*****.***
Skills
CPR
Medical
Imaging
NATA
Compliance
USERRA
Compliance
Microsoft
Software
EMR/ SAGE
Fingerprint Tech
Cerner
Series
Soarian Training
Rave
INTERSHIP
EXPERIENCE
SWITCHBOARD OPERATOR 11/2022 – CURRENT
NORTHWELL HEALTH- STATEN ISLAND NY
Monitoring incoming calls to make sure they are answered within a reasonable amount of time
Providing information to callers, such as the location of nearby hospitals or emergency contacts for police, fire departments, or other services
Releasing information to the public regarding emergencies or other situations that may require evacuation
Answering questions about company policies and procedures
MENTAL HEALTH TECH 10/2020 – 3/2033
VETERAN HEALTHCARE SYSTEM -LYON NJ
Department: ICU, Emergency Room, and Psychiatric Unit
Excellent research, coding and analytical abilities
In-depth knowledge of computers and information systems
Outstanding organizational and communication skills
ADMINISTRATIVE ASSISTANT 4/2019 -10/2020
CLARA MAAS MEDICAL CENTER- BELLIEVE NJ
Department: Bariatric, Orthopedic, ICU, and Tele
Communicate with doctor, nurses and management
Schedule appointments and maintain calendars
Schedule and coordinate staff and other meetings
Collate and distribute mail
Prepare communications, such as memos, emails, invoices, reports and other correspondence
Write and edit documents from letters to reports and instructional documents
ACCOUNTING REPRESENTIVE 1/2009 – 1/2012
NEW JERSEY MEMORIALVETERAN HOME -PARAMUS NJ
Collect payments from patients for processing
Resolve any issues relating to the patient account
Answer any questions patients may have about their account
Assist patients with terms for repayment structures
Negotiate any overdue balance to recover payment from patients
Generate bills for patients including payment plan options
Explain insurance benefits to patients handled insurance claims, generated invoices, and established payment plans.
EDUCATION
Master of Health Administration (Concentration in Health Compliance and Privacy) MHA/HCP.
University of Phoenix
May 2022
Business Administration, B.A.
Berkeley College
Woodland, NJ
December 2017
Applied Science, A.A
Berkeley College
Woodland, NJ
December 2016
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