BRENDA TONJES

Eden Prairie, MN

adw40b@r.postjobfree.com https://www.linkedin.com/in/brendatonjes/ 612-***-****

Office and Project Manager Director of First Impressions Executive Assistant

Experienced Administrative Professional with the ability and desire to establish and maintain a stellar office team and setting that will enhance your company by providing more efficiency and better customer service.

CORE SKILLS

Leadership and Teamwork Communication Interpersonal skills Organization and planning Problem solving

Multitasking and ability to prioritize Time management Attention to detail Creative and innovative Work ethic

PROFESSIONAL EXPERIENCE

Contata Minneapolis, MN January 2023 – April 2023

A software services company headquartered in Minneapolis, with offices in India.

Operations Manager

Oversee direct mail program.

Supervise direct mail team.

Interact with clients to meet client needs.

Provide office management.

Assist with payment collection and processing.

Other duties as assigned by Company President.

Confetti Wealth Edina, MN February 2021 – December 2022

An Ameriprise private wealth advisory practice.

Office Manager Client Service Specialist

Assisted with answering phones and directing calls to the appropriate person.

Onboarded new clients.

Managed scheduling, rescheduling, reminders, and confirmation of client visits.

Assisted with preparing agendas and other documents and forms needed for client visits.

Communicated and worked with team to ensure all preparation was completed in a timely manner.

Established and maintained complete and accurate prospect and client account records.

Processed client visits that had been held and followed up with clients as needed.

Processed mail, e-files, and checks.

Proficient in Microsoft Office and Salesforce.

Executive Speaking, Inc. Minneapolis, MN August 2020 – November 2020

A small company that provides coaching and an online curriculum to help leaders speak more effectively.

Assistant to the CEO

Managed executive calendar, including sales calls, coaching consultations, group and private coaching sessions.

Coordinated executive group and private coaching sessions to include scheduling, sending invites, and serving as technician for video recording and playback.

Coordinated and tracked communication with clients from first contact through follow-up after coaching sessions.

Monitored email for CEO and managed correspondence on CEO’s behalf.

Prepared and managed contracts.

Interacted with clients to meet client needs.

Herzing University St. Louis Park, MN 2019 - 2020

A private university with a diverse student body of approximately 500 students, providing over 30 degree options.

Assistant to the Campus President

Director of first impressions to provide great customer service as the head of the front desk team.

Hired, supervised, and trained front desk team of 4 regular staff and 8 work study students.

Managed schedules and workflow of front desk team to support Directors and Faculty.

Worked with Campus President, Academic Dean, Admissions, Financial Aid, Student Services and Faculty to plan and facilitate projects such as room setup, front desk protocol, testing procedures, safety protocol, student orientations, and campus blood drive.

Prepared Excel reports regarding admissions, retention, grades, absences, and graduation rates.

Managed invoices, receipts, and expense reports; reconciled bank statements; and monitored and ordered supplies.

Cross trained as dental receptionist to fill in as needed in the dental hygiene clinic.

PiM Arts High School (formerly MSSPA) Eden Prairie, MN 2014 - 2019

A public charter school with a diverse student body of approximately 300 students, offering arts-focused education for grades 9-12.

Office Manager

Established office protocols to provide better customer service and a smoother admissions process.

Maintained student records and fulfilled transcript and records requests.

Managed enrollments from application to registration.

Director of first impressions as the front desk receptionist responding by phone, email, and in person to visitors, students, parents, and staff.

Oversaw large mailings to include student packets, mid-term grade reports and report cards.

Assisted with the coordination of a successful location move.

EDUCATION

Juris Doctor University of South Dakota School of Law, Vermillion, SD

Bachelor of Arts in Criminal Justice University of South Dakota, Vermillion, SD

LEGAL EXPERIENCE

Rider, Bennett, Egan, and Arundel, Minneapolis, MN (2 years)

Practiced workers’ compensation, personal injury, insurance defense litigation, and appellate law.

Researched and wrote trial and appellate legal briefs.

Prepared for and handled workers’ compensation hearings.

May, Johnson Law Firm, Sioux Falls, SD (3 years)

Practiced personal injury insurance defense litigation, appellate, and employment law.

Prepared for and assisted with trial work.

Researched and wrote trial and appellate legal briefs.

Prepared and presented oral arguments before the SD Supreme Court and 8th Circuit Court of Appeals.

Handled cases involving the Americans with Disabilities Act.

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