General Manager Store

ANN MICHELE BISHOP

************@*****.*** 336-***-****

OBJECTIVE AND KEY ACCOMPLISHMENTS To obtain a challenging position in the food/beverage or hospitality/tourism industries commensurate with my training, qualifications and experience offering meaningful opportunities for learning and the potential for advancement. I helped train and develop the careers of more than 14 new salaried managers across a national chain restaurant; and wrote/implemented a training manual for brand renewal in a regional chain. I am Serv-Safe and Serve-Alcohol certified, as well as a Serv-Safe Instructor and Proctor.

PROFESSIONAL HISTORY

SIMOS Staffing Solutions- Memphis Tn

Office Manager October 2022-April 2023

• Responsible for overseeing a staff which recruited for 5 Fortune 500 companies

• Insured all compliances were met

Oakwells Commuter Rail – Lafayette Regional Airport, Lafayette, LA General Manager (with Federal TSA Clearance) August 2018 – August 2022

• Responsible for all staff development and training, inventory, scheduling, ordering, labor and food cost for 2 separate restaurants, 2 bars, 2 giftshops and coffee kiosks at original facility with full transition to newly constructed airport; increased pre-pandemic year-year revenues by 59.8%, and 12.3% since. Dickey’s Barbecue Pit - Lafayette, LA Store Manager January 2017 – July 2018

• Overall responsibility for development and training of staff, inventory, scheduling, ordering, labor and food cost control

• Reduced labor cost 6%, and food cost by 2%, over nine months Lone Star Steakhouse - Greensboro, NC and Winston-Salem, NC General Manager June 2014 – November 2016 Service Manager/Kitchen Manager April 2010 – June 2014

• Overall responsibility for the safety, development, and training of the staff, all ordering and food and beverage costs

• Ensuring brand standards in prime costs are met

• The point of reference for all accounts payable for the growth of the restaurant to the corporate office

• Providing all reviews and development plans for managers and hourly team members • Providing guidance and feedback to new managers while in training

• Point of contact/responsible for handling all guest complaints about food and/or service KEY COMPETENCIES AND SKILLS

• Managing grievance and disciplinary procedures for various companies

• Keeping all employees informed of key employment growth opportunities, company issues and policy changes

• Exceptional verbal communicator across all organizational levels and departments, with excellent writing skills

• Able to tactfully deal with difficult and/or sensitive situations, and have critical conversations when needed

• Excellent organizational skills, efficient multi-tasker and creative problem-solver • Self-motivated and able to work with deadlines and timelines, whatever the protocol EDUCATION

Bachelor of Arts (Communications) - The University of North Carolina, Chapel Hill References available on request

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