Customer Service Front Desk
Resume:
Teresa Duarte
Tucson, AZ *****
**************@*****.***
To obtain a position in a progressive organization with room for career growth, while further refining my sales skills and leadership abilities. Able to utilize my knowledge, and to acquire new knowledge and experience, as a determined, ambitious and self motivated individual. I can work with minimal supervision, alone or as part of a team, exceeding my assigned tasks, thus adding value to the overall growth and profitability of the organization. Work Experience
Assistant Manager/Optician
Eyeglass World (National Vision) - Tucson, AZ
May 2022 to December 2022
• Opened of a new location
• Recommended specific lens, lens coating and frames to provide optimal visual clarity according to prescription and patient needs.
• Conduct accurate measurements of pupillary distance and segment height using appropriate tools • Maintain the office’s visual and housekeeping standards by straightening and sanitizing. • Deliver excellent customer service and demonstrate a high degree of professionalism. • Bench align and adjust frames.
• Balance and close credit, check, and cash receipts.
• Verify and file online vision benefits and claims for contacts and eyeglasses.
• Order supplies for office and frame repairs.
Teller
Loomis -Tucson, Az
January 2022 to May 2022
Optician
Bernett Danaley and Perkins
September 2021 to December 2021
Assistant Manager Optician
Nationwide Vision - Casa Grande, AZ
March 2017 to August 2020
• Recommended specific lens, lens coating and frames to provide optimal visual clarity according to prescription and patient needs.
• Conduct accurate measurements of pupillary distance and segment height using appropriate tools Maintain the office’s visual and housekeeping standards by straightening and sanitizing. • Deliver excellent customer service and demonstrate a high degree of professionalism. • Bench align and adjust frames.
• Balance and close credit, check, and cash receipts.
• Verify and file online vision benefits and claims for contacts and eyeglasses.
• Order supplies for office and frame repairs.
Assistant Manager -Optician
America’s Best Contact and Eyeglasses
April 2012 to March 2017
• Retail sale of contacts and eyewear.
• Assisted the doctor when needed, teaching new contact lens wearers how to insert and remove contacts and how to properly care for their contact lens.
• Verified order upon arrival from the lab and notified patients when their orders were ready. • Insurance verifications and key’s information into store files.
• Frame board modular set ups and part of that process included tracking inventory. • Scheduled patients appointments.
• Opening and closing of the tills and store.
Team Leader- Merchandiser
Target - Tucson, AZ
June 2001 to May 2010
• Worked closely with visual display staff and department heads to decide how goods should be displayed to maximize customer interest and sales.
• Single-handedly built and maintained customer relationships, ensuring thorough knowledge of each account and their specific needs.
• Recognized for resetting shelf integrity, increasing volume and space per shelf at each customer account.Stocked and rotated products regularly
• Recommended, selected and helped locate merchandise based on customer needs and desires. • Accurately logged all daily shipping and receiving orders.
• Communicated all merchandise needs or issues to the appropriate manager. • Organized store by returning all merchandise to its proper place and keeping floors clean. • Completed Monthly inventory counts
• Opening and closing of store
• Verifying cash drops
Unit Leader
Vf Factory - Tucson, AZ
August 1994 to June 2001
● Inventory control, Sales,Audits, pricing.
● Plan-o-graming sets and resets.
● Cashier supervisor.
● Opening and Closing of stores and tills.
Education
Pima College
June 1997
Skills
• Customer service (10+ years)
• Insurance Verification
• Merchandising
• Pricing
• Assistant Manager Experience
• Ophthalmology Experience
• Retail Sales
• Medical Office Experience •
Patient Care
• Medical Scheduling
• Store Management Experience •
Shipping & Receiving
• Front Desk
• Supervising Experiences
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