Business Analyst Support
Resume:
Stephanie M. McNamara
IT Business and Procurement Analyst
Toronto, On M9W3T4
********.*********@*****.***
Professional Experience
Ministry of Education & Children, Community, and Social Services, Toronto — IT Procurement Analyst
2019 - Present
●Perform a wide variety of complex analytical studies on matters related to acquisition activities, policy, and procedures.
●Initiate, develop, and recommend contracting policies and procedures for all types of acquisition activities.
●Develop written guidance for personnel and provide advice on contracting matters, as well as prepare procurement reports, contracts, legal agreements, and vendor briefings.
●Review, evaluate, and analyze client requirements and proposals while providing specific guidance on procurement risks, policies, and procedures pertaining to acquisition requirements.
●Ministry liaison for department and ministry special task groups to develop acquisition policies and launch of Flextrack system.
●Evaluate proposed regulations and directives from the ministry and operating activities that apply to contracts and procurement.
●Serve as liaison with business partners and IT sources on matters concerning contracts, procurement, and RFB development.
Ministry of Children, Community, and Social Services, Toronto — IT Programmer/System Support Analyst
2017 - 2018
●Analyzed SharePoint 2010 and 2013 site collections, saving over $7000 by identifying unused resources.
●Digitalized paper-based processes utilizing SharePoint workflows, and conducted accessibility tests using WAVE, AXE, NVDA, Paciello Web Accessibility Toolbar.
●Outlined improvements and documented business processes using Swim Lanes, UML, and other methodologies.
●As the Ministry AODA liaison, facilitating communications with internal staff and the ACOE to correct any issues that were discovered.
●Reduced costs by developing the CYSSC communications intake forms using “out-of-the-box” software features instead of developing a new custom application.
●Researched and analyzed improvements to business systems, and engaged stakeholders to prioritize improvements.
●Developed IT documentation, end-user training documents, and project plans.
●Facilitated and managed stakeholder communication to support informed decision-making on solution options.
Elections Ontario, Toronto — Business Analyst
2016 - 2017
●Launch of the Election Management System (EMS) 122 for the General Election 2018 2 weeks early
●Performed QA and UAT activities for the launch of EMS 122 utilizing Test Rail QA Software
●Preparation and development of working committee presentations, records of discussion, reports, and other communications and documentation
Georgian College, Barrie — Business Analyst
2013 - 2015
●Secure significant discount of new employee learning management software, Halogen
●Project managed a complex Telephony software upgrade project utilizing the Cisco Unity products
●Sped up the KPI Student Satisfaction Survey program and class selection process by utilizing “out-of-the-box” SharePoint 2010 features
●Research business needs and develop complex RFPs, leading the selection process, engage in contract negotiations, and implementation of technical and business systems
●Develop training strategies and end-user documentation for multiple audiences and skill levels
●Trained over 100 business employees in the use of SharePoint, Halogen, and other technologies
Madison Community Services, Toronto — Business Analyst
2013 - 2013
●Completed 6 complex LHIN one-time funding proposals in 7 days; all where approved and Madison received about $250,000 in one-time funding
●Analyzed and upgraded the Madison website and social media.
●Utilized WordPress for SEO analysis of the Madison website and other properties.
Centre for Addiction and Mental Health, IMG - Web and Portal Team, Toronto — Business Analyst
2009 - 2013
●Launched CAMH.ca, ProblemGambling.ca, NicotineDependenceClinic.ca, and the Monitor Your Gambling Apple, Android, and Blackberry Applications.
●Designed Microsoft InfoPath and Nintex Workflows for SharePoint applications.
●Developed and managed usability sessions, test cases, and focus groups for websites and mobile applications.
●Trained and facilitated over 100 staff in SharePoint as a part of change management.
●Developed and managed a 2-week diary study for the Problem Gambling Web Tools.
●Ensured CAMH technology and web content adhere to AODA guidelines by developing an AODA “cheat sheet” for CAMH content developers.
State of New Jersey, Treasury Department, Office of Management & Budget, Trenton— Business Analyst
2005 - 2008
●Accelerated the publishing process by creating custom modules in a legacy publishing program, Interleaf.
●Managed several computer database systems (Access, SQL, Legacy Mainframe Systems)
●Managed the Budget Book and Appropriations Handbook annual publications.
Objective
I am currently on the market for part-time work on evenings, weekends, and holidays to increase a downpayment for a house. However, I am also interested in remote full-time opportunities as my current workplace is instituting a return to the office policy in the near future.
Education
Ryerson University — MBA - Innovation & Technology, Information Systems
2009
Philadelphia University — Bachelor of Science in Information Technology
2008
Vocational Skills
Project Management
QA, UI, UX, UAT Strategy & Analysis
System Development & Implementation
Change Management & Implementation
Process Flows, Wireframes, & Report Layouts
IT Requirements Assessment & Analysis
RFP Documentation & Development
Business Process Mapping & Improvement
Software Quality Assurance Testing
Microsoft Office Suite, Advanced SharePoint skills.
Soft Skills
Active listening
Problem solving
Quality client service techniques
Strategic thinking
Technical writing
Presentation and public speaking
Courses & Certifications
Six Sigma Yellow Belt
Volunteer Experience
Upper Canada Daughters of the American Revolution - Chaplain
2020 - Current
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