MANOJ KUMAR JHA

Mobile: - 612-***-****,612-***-****,

E-Mail: adw3yi@r.postjobfree.com

Aspiring for senior level positions to head Service Operations with a growth-oriented organisation.

Location Preference: ANY WHERE IN USA

PROFESSIONAL PROFILE

An astute professional with Nearly 29years of cross-cultural experience in heading the Strategic Planning, Operations, Dealer Management, Sales & mkt management Customer Support and Team Management and have managed the teams of 35 -50 (Branch manager, regional manager) people all over India.

A keen strategist with expertise in spearheading entire service operations with key focus on profitability by ensuring optimal utilization of resources. Demonstrated abilities in implementing service strategies for augmenting business; identifying and penetrating new locations & promoting brand for customer satisfaction.

Ensured successful ramp up of assignments, while working in co-ordination with clients and ensuring effective service deliverables. A skilled communicator with honed relationship management, team building, management, coordination and analytical skills.

Presently working with Mission Foods from 10st Aug,2020, promoted as a Warehouse Supervisor, in warehouse the team of 12 employees ( working till now)

( Just completed Osha outreach training for general industry)

Presently working with Mission Foods from 1st Aug,2019, promoted as a Warehouse Lead, in warehouse the

team of 12 employees.

Close observation at safety cross & their parameters

Ensuring product that New Port Cold Storage is shipped is in temperature according to the procedure.

Supervision on daily basis at all STO’s (Lockport, Pueblo, Mountain Top, Goldsboro, Fresno loads)

Close coordination and communication about all loads with the sales team and Lockport team.

Supervise the team to make sure to follow all the procedures defined by the company.

Responsible for the proper rotation of the product.

Communicate product shortages with production scheduler.

Follow all the GMP’S

Ensures new employees are trained correctly in accordance with company policies, safety, proper loading of trailers, the organization of warehouse, code dates, and AIB training.

Worked with Mission foods from 1th July 2019-1st August 2019, as an ICC (Inventory control clerk working in SAP) in warehouse.

Worked with GO Fresh (Minneapolis, Minnesota) from 21th May 2018-26th July 2019 as a Crew leader in production

Worked with Hotel Everest on grand (St Paul, Minnesota) as a Manager from 16th Feb- 19th May 2018.

Worked with Lee Mobi care Pvt ltd. (A unit of Laxmi group of Nepal) from 10th April as a National service manager (General manager level) till 2nd Nov.2017

Worked with Tek care India Pvt ltd (A unit of Videocon industries ltd) from 04.10.2014 to December 2016 as Branch service manager. Based at Patna, India

Worked at Jeeves consumer services Pvt ltd, (Bangalore, India) as General Manager –key account, Pan India. (June,2013-September,2014)

Worked at Videocon Industries Limited, (Bangalore, India) as SIR. Manager Service (country service head) September 2011-June 2013

During the strategic meet at Gurgaon on 22nd Dec. Awarded as top performer in India of the year 2012.

CORE COMPETENCIES

Strategy Planning

Overseeing the set up of new units / service centres inclusive of putting in place the necessary infrastructure, establishing operating procedures and systems for smooth operations.

Providing a growth-driven environment to the team and sustaining well-planned initiatives for performance management, appraisal & training of associates.

Service Operations

Mapping the service budgets, forecasts & operational plans and implementing cost-saving measures while maintaining the profitability.

Promoting extended warranty contract for betterment of service.

Ensuring maximum customer satisfaction by providing them with pre / post technical service assistance and achieving delivery and quality service norms.

Dealer Management

Developing an effective channel network and creating different idea for removing of unauthorised dealer.

Identifying & networking with strong communications & reliable business partners / dealers having relevant experience resulting in deeper market penetration and reach.

Team Management

Recruiting team members, grooming them and monitoring their performance to ensure efficiency in operations and meeting of individual & group targets.

Implementing strategies for building team effectiveness by promoting a spirit of cooperation.

CAREER HIGHLIGHTS

Major Attainments:

Have hands on experience in Production and Warehouse jobs in Various organizations in United States.

Successfully handled 14 Branch Service Managers (India).

Developed to build business.as well as revenue for service

Initiated. DSR & CSI level increase, in India south country of videocon service is 150% DSR which better than MNC.

During the strategic meet at Gurgaon on 22nd Dec. Awarded as top performer of the year 2012.

Handled Big dealers Distributor.

Started a zero-problem certificate with dealers.

Helped Videocon to get recognized as No.1 position in India appreciated by top management, by chairman.

PROFESSIONAL ENHANCEMENTS

Qualified Learning System Inc. (U.S.A), Passion for Sales & Customer Service by Mr. Shiv Khera.

Qualified Learning Systems (India) by Mr. Shiv Khera.

Personal Effectiveness for Service Excellence by Dr. Sumathi Narayanan.

Business Success through Service Edge by Mercuri Goldmann (India) Pvt. Ltd.

OSHA outreach training completion, University of south Florida USA

ACADEMIC

B.Sc. from D.B. College, Jayanagar (Mithila University, India) in 1985

Diploma in Electronics from D.I.M.S., (New Delhi, India) in 1988 with 1st Division.

12th (Science) from D.B. College, Jayanagar in 1983

10th from Jayanagar High School (INDIA), JAYNAGAR in 1980

PERSONAL DETAILS

Driving Licence: - Minnesota driving licence. Work Driving Licence: - Fork lift

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